516 Will Guidara: Unreasonable Hospitality in the Fitness Industry
Fitness Business Podcast: Leadership, Innovation, and Profit · Active Management
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Show Notes
Hospitality isn't just for restaurants. Learn how to create unforgettable experiences for your customers and build loyalty in your fitness business. Will Guidara, author of "Unreasonable Hospitality" and former co-owner of Eleven Madison Park, shares his insights on hospitality and how it can be applied to the fitness industry. He emphasizes the importance of giving people more than they expect and creating memorable experiences. Being present and listening to customers is key, as well as personalizing gestures to make individuals feel seen and valued.
Read full show notes here: https://fitnessbusinesspodcast.com/516