Episode 344
344 Annette Franz: Putting the Customer Into the Customer Experience
Fitness Business Podcast: Leadership, Innovation, and Profit · Active Management
March 2, 202136m 10s
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Show Notes
In today's episode, Annette gives her professional advice on how to improve a club's ability to connect with the customer and provide a customer experience that's worth talking about. Listen and learn, as Annette teaches us how journey mapping can assist in that connection along with bringing "the customer into your team meetings."