Episode 171
171 Ignite the Customer Experience in Your Fitness Business with Amanda Stevens
Fitness Business Podcast: Leadership, Innovation, and Profit · Active Management
May 8, 201827m 0s
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Show Notes
In this weeks show:
- The difference between a customer and an advocate
- How we can help our team understand the importance of customer service
- How a customer advisory board can help you get great insights on your business
- The role of technology for customer experience
- And she shares 3 ways to immediately improve the customer experience in your business
Amanda Stevens has dedicated nearly two decades to researching and understanding the science of consumer behaviour and how organisations can grow through uncertain times by putting their customers at the heart of everything they do.