Facility Voices

In this episode of Facility Voices, Geoff Kilbourn, Regional Area Maintenance Manager at CBRE, reflects on a career built through experience, resilience, and a people-first approach to leadership. Starting from hands-on construction work and evolving into leadership roles across athletic facilities, county operations, and large-scale commercial environments, Geoff’s journey highlights the many paths that lead into facilities management. Throughout the conversation, he shares defining moments that shaped his leadership philosophy—from early lessons in accountability inside a county jail to managing high-pressure operations during critical events and emergencies. Geoff emphasizes the importance of trust, clear expectations, and supporting teams by removing obstacles rather than creating them. At the heart of his approach is a simple but powerful idea: leadership starts with being present, listening, and treating people with respect.Tune in to hear Geoff Kilbourn’s story and insights from the front lines of facilities management.--------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices -------------------------------------------------------------------------------------------------------------------- Geoff Kilbourn is a facilities operations leader with 25 years of experience, rising from the field into senior leadership. At CBRE, he oversees two divisions and leads a team of 16 technicians, focusing on developing frontline leaders and building a culture of accountability, collaboration, and ownership. He is passionate about helping people reach their potential, believing leadership is defined by influence, work ethic, and example, with an approach centered on clarity, discipline, trust, and systems that support both operational excellence and personal growth. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

David Trask marks a major milestone for Facility Voices with the podcast’s 100th episode, featuring a conversation with two respected voices in the facilities management community: Kim Jackson, Executive Director of Business Development at IFMA, and Jeff Williams, Principal Owner of GDW Facility Management Consulting. Kim reflects on more than two decades at IFMA and how her career has been shaped by a passion for helping the profession grow and deliver value to facility leaders around the world. Jeff shares his own journey from architecture school to consulting, leading large-scale operations portfolios, and eventually returning to teaching and advising organizations on how facilities support business success.Together, they discuss the many paths into facilities management, the importance of skilled trades, and the growing recognition of FM professionals as strategic leaders within their organizations. The conversation also explores how communication, education, and community are helping shape the future of the profession. Tune in to hear Kim Jackson and Jeff Williams’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices ---------------------------------------------------------------------------------------------------------------------Kim Jackson is the Executive Director of Business Development for the International Facility Management Association (IFMA), where she leads initiatives that connect facility management professionals and organizations with industry resources and training. She oversees strategy and partnerships while helping drive programs that support the growth and future of the FM profession. Geoff Williams, CFM, FMP, SFP, IFMA Fellow, is the Principal of GDW Facility Management Consulting and a facility management leader with more than 25 years of experience across healthcare, hospitality, corporate real estate, critical environments, and IT sectors. He advises organizations worldwide on facility strategy, technology adoption, and operational improvement. Geoff is also an IFMA-qualified instructor and frequent conference speaker, and he serves on IFMA’s Americas Advisory Board and the IT Community’s Board of Directors. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, host David Trask sits down with Greg Christensen, host of the CMMS Radio podcast and a longtime voice in the maintenance and reliability community. Greg shares his journey from working alongside building engineers and facilities teams to entering the computerized maintenance management software (CMMS) space in the early 2000s. After helping grow and eventually sell a CMMS company, he launched CMMS Radio in 2021 to create conversations that spotlight the people and ideas shaping the industry. The discussion explores the importance of knowledge-sharing across facilities and maintenance teams, especially as experienced professionals retire and organizations face growing skills gaps. Greg and David talk about the role podcasts and online communities play in giving facilities professionals a voice, while also examining how leadership, culture, and continuous learning influence workforce retention. They also look ahead to emerging trends—from AI and connected systems to immersive training technologies—that could reshape how facilities teams learn, collaborate, and solve problems in the years ahead.Tune in to hear Greg Christensen’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices ---------------------------------------------------------------------------------------------------------------------Greg Christensen is the host of CMMSradio, a podcast focused on computerized maintenance management software (CMMS) and the people who use it. With more than 30 years of experience in CMMS, facilities, and maintenance management—plus thousands of demos, client interactions, and deployments—Greg brings practical insights and real-world perspective to every conversation. Through expert guests and candid commentary, CMMSradio helps organizations navigate their CMMS journey and solve real operational challenges. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

On this episode of Facility Voices, David Trask sits down with Robin Cowie, Chief Executive Officer of Skillmaker, to explore how immersive technology is reshaping the future of skilled trades. Robin’s journey begins in South Africa, where his father, an industrial psychologist, used film to train gold miners who couldn’t read or write—an early lesson in meeting people where they are. That philosophy carried Robin from filmmaking and video games to building hands-on, tech-enabled training solutions for today’s workforce. Now at Skillmaker, Robin is focused on closing the skilled labor gap by accelerating competency through virtual reality, mixed reality, and smart glasses. He shares how immersive training can elevate entry-level technicians, preserve institutional knowledge, and empower teams to work smarter—not harder. It’s a conversation about innovation, respect for the trades, and the human side of technology in motion. Tune in to hear Robin Cowie’s story and insights from the front lines of facilities management. ---------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices ---------------------------------------------------------------------------------------------------------------------Robin Cowie is the Founder and Chief Executive Officer of Skillmaker.ai, where he leads the development of immersive training for skilled trades and vocational fields. He previously pioneered VR-based electrician training as CTO at Promising People and served as Senior Narrative Producer at Electronic Arts, contributing to six AAA titles including Madden NFL: Longshot. A co‑founder of Haxan Films and producer of The Blair Witch Project, Robin has raised over $20 million in private equity to advance technology and media ventures. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

On this episode of Facility Voices, host David Trask sits down with Geoffrey Boss, Director of Property Management at Carnegie Management and Development, to explore a facilities career shaped by adaptability, curiosity, and a willingness to learn on the job. Geoffrey’s path into facilities management wasn’t linear. With undergraduate and graduate degrees in psychology, he began his career far from property operations before finding himself in a mall maintenance department—an experience that ultimately launched a decades-long journey through retail, third-party management, and now a national portfolio of nearly four million square feet.Geoffrey shares how Carnegie’s design-build-hold model creates a unique advantage in long-term asset management, particularly across complex government healthcare leases. From navigating thousand-page VA agreements to balancing preventive maintenance with financial performance in retail spaces, he reflects on the importance of relationships, education, and staying curious.Tune in to hear Geoffrey Boss’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices---------------------------------------------------------------------------------------------------------------------Geoffrey Boss is Director of Property Management at Carnegie Management and Development Corporation, with nearly 30 years of experience across retail, commercial, and government facilities. He oversees more than 4 million square feet nationwide, including retail centers, office buildings, and federal properties. A graduate of Cleveland State University and The University of Akron, Geoffrey has served as President of IFMA’s Northern Ohio Chapter and holds multiple industry credentials, including DDCP, FMP, and SFP.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with Jeff O’Neill, Vice President of Plant Operations at Robert Wood Johnson University Hospital, for a thoughtful conversation about bridging design and operations in complex healthcare environments. An architect by training, Jeff began his career at the U.S. Department of Veterans Affairs before moving into healthcare consulting and later stepping into leadership roles at Penn Medicine. Today, he oversees both capital projects and day-to-day plant operations within the RWJBarnabas Health system.Jeff shares how his dual perspective helps break down silos between construction and maintenance teams, why rounding with frontline staff leads to meaningful wins, and how small solutions—like improving elevator security—can have an outsized impact on safety and morale. He also reflects on leadership transitions, workforce development, and the growing importance of deferred maintenance in an era of rising construction costs.Tune in to hear Jeff O’Neill’s story and insights from the front lines of facilities management. ---------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices ---------------------------------------------------------------------------------------------------------------------Jeff O’Neill is Vice President of Plant Operations at Robert Wood Johnson University Hospital in New Brunswick, New Jersey, part of the RWJBarnabas Health system, where he oversees plant operations and capital projects. He began his career with the U.S. Department of Veterans Affairs and has since led healthcare design, development, and facilities operations from both the architect and owner perspectives. Jeff holds a Bachelor of Architecture from The Catholic University of America, along with ACHA and CHFM certifications, and is active with AIA, ASHE, the International Code Council, and the Facility Guidelines Institute. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, host David Trask speaks with Burke Jones, Director of Operations at Derby Public Schools, about a professional journey that moves from architecture into the realities of school operations. After more than 26 years in design, Burke explains what drew him to K–12 facilities leadership and how his architectural background helps him think strategically about maintenance, infrastructure, and long-term planning.Their conversation takes a practical look at aging school buildings, the challenge of prioritizing critical systems, and the constant tension between reactive repairs and proactive investment. Burke also shares how his district approaches energy efficiency, focusing first on operational improvements and measurable data before making major capital decisions. Along the way, he reflects on workforce shortages in the trades, capturing institutional knowledge, and why facilities teams play a direct role in student comfort, learning, and community pride.Tune in to hear Burke Jones’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices ---------------------------------------------------------------------------------------------------------------------Burke Jones, FMP serves as the Director of Operations for Derby Public Schools, where he leads district-wide facilities, maintenance, custodial, transportation, energy management, and capital project coordination. With a Facility Management Professional (FMP) designation and a foundational background in architecture, Burke brings a strategic lens to managing the built environment of K–12 education. At Derby, he oversees operational planning, preventative maintenance, and infrastructure investments that support safe and functional learning spaces. Burke is a frequent voice in facilities management circles, sharing insights on the connection between school operations, culture, and student success through thought leadership and professional discussions online. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, Eric Krause, Director of Regional Facilities Hospital Operations at Allina Health, shares a career journey that began in the trades and grew into system-level leadership. Eric reflects on starting as a plumber, building deep hands-on experience in healthcare environments, and how that foundation continues to shape his approach to facilities operations today.The conversation explores Allina Health’s move to centralize facilities teams, breaking down silos to improve consistency, efficiency, and collaboration across hospitals. Eric discusses what it takes to standardize “where it makes sense,” balance rural and metro needs, and use risk-based decision-making to prioritize capital projects and aging infrastructure. Throughout the episode, he emphasizes the value of institutional knowledge, trusted vendor partnerships, and investing in frontline teams to build resilience for the future.Tune in to hear Eric Krause’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices ---------------------------------------------------------------------------------------------------------------------Eric Krause is the Director of Regional Hospital Facilities Operations at Allina Health, overseeing facilities across seven hospitals. With a career that began in the trades as a master plumber, he brings deep technical expertise to healthcare facilities leadership and infrastructure planning. Eric is dual-certified as a CHFM and CHC and remains active in industry leadership through professional associations focused on advancing healthcare engineering and operations. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, the conversation turns to sustainability, resilience, and innovation in healthcare facilities with Richie Stever, Vice President of Real Estate and Construction at the University of Maryland Medical Center. Richie’s career path into facilities management is anything but traditional, moving from finance to hands-on HVAC work before stepping into leadership roles overseeing millions of square feet of complex healthcare environments. Along the way, he’s built a reputation for saying yes to challenges and learning fast, whether that meant leading infrastructure projects, navigating the operational chaos of COVID-era mass vaccination sites, or expanding oversight across a rapidly growing real estate portfolio.Richie shares how sustainability is most effective when it’s designed into buildings from the start, not layered on after the fact. He explains how healthcare systems can pursue ambitious environmental goals while still prioritizing reliability, patient safety, and financial responsibility. The discussion highlights practical examples of resilience, long-term thinking, and teamwork that resonate far beyond healthcare.Tune in to hear Richie Stever’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices ---------------------------------------------------------------------------------------------------------------------Richie Stever is Vice President of Real Estate & Construction at the University of Maryland Medical System (UMMS), overseeing a 12-hospital portfolio of more than 500 properties and a $1.5B capital program. He leads enterprise real estate strategy, capital delivery, and sustainability initiatives, bringing a collaborative approach to advancing cost discipline, schedule certainty, supplier diversity, and UMMS’s long-term decarbonization goals. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, Brian Dodge, Director of Facilities at Scottsdale Community College, shares a career journey shaped by planning, mentorship, and a willingness to embrace change. Brian didn’t enter facilities management through the traditional trades path. Instead, his experience spans military service, construction, entrepreneurship, and leadership roles that taught him the value of organization, adaptability, and people-first management. Throughout the conversation, he reflects on how those experiences influence his approach today, from long-term campus planning to supporting teams behind the scenes.Brian discusses the often unseen role facilities plays as the backbone of an organization, especially within higher education, where diverse spaces and aging infrastructure demand thoughtful strategy. He also explores the importance of mentorship in developing strong leaders and offers practical advice for those considering a career in facilities management. Looking ahead, Brian shares his perspective on emerging technologies like AI and predictive maintenance, highlighting both the challenges and opportunities shaping the future of the profession.Tune in to hear Brian Dodge’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Brian Dodge is the Director of Facilities at Scottsdale Community College in Scottsdale, Arizona. With more than 32 years of experience and an IFMA Certified Facility Manager (CFM) credential, Brian brings deep expertise to the field of facilities management. A U.S. Army veteran, he combines strategic thinking, leadership, and technical knowledge to address the complex challenges of maintaining and improving a modern college campus. Beyond his professional role, Brian enjoys traveling and spending quality time with his family.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with Stephen F. James, founder and principal of Digital Facilities Corporation, to explore the often-overlooked world of roof management and why it plays such a critical role in an organization’s long-term success. Stephen traces his journey from leading a thermoplastic roofing division to launching Digital Facilities in 2002, where he began shaping a more data-driven approach to roofing programs. He and David dig into the hidden risks institutions face when organizational knowledge isn’t preserved, the measurable value of a well-designed roof management strategy, and how documentation—everything from as-builts to defect histories—can make or break operational efficiency. Stephen also sheds light on the complexities of green roofs, solar installations, and age-related failures, emphasizing proactive planning and the importance of owning your data.Tune in to hear Stephen James’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Steven F. James is the founder and managing director of Digital Facilities Corporation (DFC), established in 2002. DFC provides technology and services for managing building enclosures, paving, and vertical transportation. Its roofing customers oversee 20,000+ buildings and 600 million s/f of installations, including major universities and public institutions. Previously, Steven was VP of Commercial Roofing Operations at JPS Elastomerics and held leadership roles at W.R. Grace Construction Products in fire protection, roofing, waterproofing, and insulation. With nationwide and Canadian business experience, he also serves on ASTM committees for building performance, roofing/waterproofing, and drone assessment standards. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with Charlie Thiel, Chief Revenue Officer at IOTACOM, for a candid conversation about how sensor technology is reshaping the daily reality of facilities teams. Charlie shares his wide-ranging career journey—from years in security technology to consulting across North America—and explains how those experiences led him to IOTACOM’s mission of connecting, collecting, and analyzing data to help people make smarter decisions. Together, David and Charlie explore why digitization in facilities continues to lag behind personal technology adoption, how emerging connectivity standards like LoRaWAN are lowering barriers, and why real-time insights are becoming essential for predictive maintenance, safety, and energy management. Charlie also offers practical advice for organizations starting their sensor journey, emphasizing that small pilot projects often unlock the biggest breakthroughs.Tune in to hear Charlie Thiel’s story and insights from the front lines of facilities management.--------------------------------------------------------------------------------------------------------------------- Charlie Thiel is the Chief Revenue Officer at IotaComm, Inc., bringing over three decades of leadership across technology, consulting, and public service, including founding Thiel Strategic, leading business development at CSi, and completing executive education at Wharton. A strong advocate for educational equity, he helped drive Pennsylvania’s first comprehensive equity policy and contributed to the state’s landmark Basic Education Funding Formula while serving on the Allentown School District Board. He now applies his strategic and civic experience to advance IotaComm’s mission of building smarter, safer, more sustainable communities. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with John D’Angelo, Vice President of Capital Planning and Facilities at Indiana University, to explore the real challenges and opportunities behind an effective preventive maintenance program. John reflects on his career journey—from two decades as a U.S. Naval officer to leading facilities at Cleveland Clinic, NewYork-Presbyterian, Northwestern, and now IU, a portfolio spanning nearly 900 buildings and millions of square feet .John breaks down why mislabeled routine work can create costly blind spots, how life safety and critical equipment must guide priorities, and the risks organizations face when they lack accurate asset data. He also shares practical strategies, including asset tagging and using modern tools to capture institutional knowledge and streamline maintenance workflows.Tune in to hear John D’Angelo’s story and insights from the front lines of facilities management.------------------------------------------------------------------------------------------------ John D’Angelo, MS, PE, CHFM, CHEP, CMVP, is the Vice President of Capital Planning and Facilities at Indiana University, leading a team of 1,700 overseeing nearly 900 buildings across a multibillion-dollar portfolio. He previously held senior facilities leadership roles at the University of Chicago, Northwestern University, NewYork-Presbyterian Hospital, and the Cleveland Clinic, following two decades as a U.S. Naval officer. A licensed Professional Engineer with degrees from Purdue and the University of Maryland, John has published and taught extensively, contributed to national codes and standards, and is a 14-time ENERGY STAR Partner of the Year award recipient. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with Brian Johnson, Director of Facilities at Franklin Regional School District, to explore a career built from the ground up. Brian shares how he went from a second-shift custodian in his hometown to leading the facilities operation in the community where he now lives, coaches, and raises his kids. His journey—shaped by custodial work, union leadership, maintenance training, and a deep commitment to education—reveals how hands-on experience can evolve into thoughtful, community-driven leadership.Brian offers an inside look at the realities of managing a district where perception doesn’t always match the needs behind the scenes. From end-of-life equipment and major paving projects to power challenges, PM programs, and navigating community expectations, he explains how transparency, accountability, and a student-first mindset guide every decision. His passion for the work—and for the people it serves—comes through in every story he shares.Tune in to hear Brian Johnson’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Brian has 12 years of K–12 facilities experience, starting as a custodian at Woodland Hills before advancing into maintenance, union leadership, and eventually Supervisor of Facilities and Custodial Services. In 2024, he became Director of Facilities at Franklin Regional School District. He’s also spent a decade coaching varsity football and holds an HVAC Technician Certification from Penn Foster College. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, host David Trask sits down with Heather Giampietro, Director of Capital Projects and Facilities at Brown University Health, to explore her unconventional path from small-town Alaska to leading large-scale healthcare projects in Rhode Island. Heather shares how her early exposure to construction shaped her love for problem-solving, how the pandemic reignited her passion for fieldwork, and what it’s like managing a team with more than 250 years of institutional knowledge.She opens up about the challenges of entering healthcare facilities management as a woman, the importance of communication and adaptability, and how multitasking and creative thinking keep complex projects moving forward. Heather also reflects on the value of work-life balance, the need to empower teams in high-pressure environments, and her advice for the next generation—especially women—interested in careers in facilities and skilled trades.This candid and inspiring conversation highlights what it truly takes to lead capital projects and keep healthcare systems running smoothly behind the scenes. Tune in to hear Heather’s story and insights from the front lines of healthcare facilities management.---------------------------------------------------------------------------------------------------------------------Heather Giampietro is the Director of Capital Projects and Facilities at Brown University Health and Vice President of the Rhode Island Healthcare Engineering Society. With more than 20 years in healthcare design, she combines her architectural background and hands-on construction experience to create environments that enhance patient care, support staff efficiency, and promote sustainability. Raised in southeast Alaska, Heather brings a practical, problem-solving approach to complex healthcare projects, balancing regulatory demands, safety, and innovation to deliver spaces that truly serve their communities. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, host David Trask talks with Shay Rankhorn, Partner at Facilities Diagnostics and former ASHE President (2022), about the real-world value of Facility Condition Assessments (FCAs) and how they help organizations plan smarter, safer, and more strategically.Shay shares lessons from his 27-year healthcare facilities career—spanning 22 hospitals—explaining how FCAs act like “a physical for your building.” He breaks down the importance of accurate data, risk scoring, and translating maintenance needs into financial terms the C-suite understands.From understanding what an FCA includes, to writing better RFPs, managing risk, and maintaining momentum beyond the first report, Shay offers practical strategies for every facilities leader looking to turn data into decisions and protect capital investments for the long term.Tune in to learn how proactive assessments, clear communication, and data-driven planning can prevent costly failures—and keep your facilities in peak condition.---------------------------------------------------------------------------------------------------------------------Shay Rankhorn is a facilities, design, and construction leader with over 25 years of experience. As a Partner at Facility Diagnostics, he leads operations, strategic planning, and more than 100 projects spanning commissioning, assessments, mock surveys, and master planning. A former ASHE President (2022) and VP of Facilities and Construction Management at Quorum Health, Shay has partnered with major healthcare systems including HCA, Ballad Health, Lifepoint, CHS, and Norton Healthcare.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with Victor Panchuk, Director of Campus Facilities at The Westminster Schools in Atlanta. Victor shares his journey from being a teenage exchange student from the former Soviet Union to leading facilities operations at one of the nation’s premier private K–12 campuses.He opens up about creating a mission statement for his facilities team that aligns with the school’s vision, the importance of servant leadership, and his innovative “Manager’s Workday Out” program that puts leaders side by side with their teams in the field. From asking his staff the simple but revealing question, “What’s my job?” to championing customer service excellence, Victor offers a refreshing look at leadership, culture, and purpose in facilities management.Tune in to hear his story and take away practical insights on building stronger teams, fostering alignment, and leading with inspiration.---------------------------------------------------------------------------------------------------------------------Victor Panchuk is the Director of Campus Facilities at The Westminster Schools in Atlanta, Georgia, with 25 years of experience in educational facilities management. He previously served as Director of Facilities at Clark Atlanta University and has held key roles at Saint Xavier University, College of DuPage, and Lake Zurich Schools. Victor holds a BS in Facilities & Environmental Engineering from Massachusetts Maritime Academy, an MBA in Finance from Saint Xavier University, and serves on the boards of SRAPPA and MISBO. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, host David Trask sits down with Steven Atkins, Director of Facilities Operations at Methodist Le Bonheur Healthcare in Memphis, Tennessee. Steven shares his journey from growing up in a construction family to leading facilities operations for a 3-million-square-foot hospital campus.The conversation dives into the role of AI in healthcare facilities—how it’s being used today for policies, planning, and energy optimization, and where it could go in predictive maintenance, knowledge capture, and building automation. Steven also talks about bridging generational gaps on his team, preparing for institutional knowledge loss, and building a culture of curiosity that drives efficiency and innovation.Listen in for a candid discussion on the challenges and opportunities AI presents for healthcare facilities and what leaders can do to prepare their teams for the future.---------------------------------------------------------------------------------------------------------------------Steven Atkins (CHFM, CHOP) is the Director of Facility Operations at a large 26 acre, 3 million sq. ft campus for Methodist Le Bonheur Healthcare in Memphis, TN. In just a few years, Steven has charted an impressive path in healthcare operations, driven by a passion for continuous learning and system-wide efficiency. Steven has received awards as an Emerging Leader for the American Society of Healthcare Engineers (ASHE) and was named to the Top 40 Professionals under 40 by the Memphis Business Jounal for the class of 2025.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with Nick Queensland, Director of Facilities Management at Johns Hopkins Medicine. Nick shares his inspiring journey from maintenance technician to leadership, underscoring how passion and people are at the heart of a successful facilities career.From tackling recruitment and retention challenges to developing future leaders, Nick highlights why training, mentorship, and a positive work culture are essential for long-term success. He also dives into the importance of trust, communication, and collaboration when navigating change in complex organizations.Whether you’re just starting out or considering your next step in facilities management, Nick’s insights offer both inspiration and practical advice. Tune in to hear his perspective on building strong teams, leading with purpose, and finding fulfillment in a career that makes a lasting impact.---------------------------------------------------------------------------------------------------------------------Nick Queensland is the Director of Facilities Management at Johns Hopkins Medicine. He previously spent 23 years with Mayo Clinic in Rochester, MN, where he advanced from technician to Unit Head of the Rochester hospitals. After serving as Director of Facilities for Luminis Health, he joined Johns Hopkins in 2025. Nick holds a BS in Business Management, an MBA in Healthcare Administration, and multiple industry certifications, including BOMI, CHFM, and FEMA.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with Taylor Ayers, Director of Facilities for two major hospitals and 25 clinics across Hawaii. Taylor shares his unconventional path into healthcare facilities management, the importance of creating healing environments, and how collaboration within the Hawaii Society for Healthcare Engineering strengthens the industry. He offers practical strategies for selling ideas to leadership, from building a compelling business case to tailoring communication styles for different audiences. Taylor also reveals his approach to asset management, capital planning, and preparing for the unexpected—while keeping critical systems running in high-stakes healthcare settings.Tune in to hear valuable insights from the front lines of facilities management in Hawaii.---------------------------------------------------------------------------------------------------------------------Taylor Ayers brings more than a decade of leadership experience directing facilities management in the health care sector. Currently he serves as a Facilities Management Director for multiple hospitals & clinics in Honolulu, HI. He is also leading enterprise-wide decarbonization efforts as the chairperson for his health care system’s Sustainability Committee. Throughout his experience Taylor has led various support service departments including plant operations, biomedical engineering, EVS, security, central supply & procurement. In addition, he has managed large capital projects and led campus master planning.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.