The Identity of Healthcare — Are We a Service, a Right, or a Business?
Is healthcare a service? A right? Or just a business? In this episode, Matt Staub and host Jamie Preston unpack one of the most important—and misunderstood—questions in modern healthcare. Together, they explore how each identity shapes our expectations, systems, and leadership decisions. From patient experience to provider sustainability, this conversation challenges listeners to stop siloing and start integrating. If you work in healthcare—or rely on it—this episode is a must-listen.
Experiencing Healthcare Podcast · Matt Staub, Jamie Preston
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Show Notes
EPISODE NOTES
- Matt Staub shares the three identities of healthcare: service, right, and business
- How orientation at Your Health reflects an inverted leadership model
- The paradox of patient expectations vs. financial sustainability
- The role of creativity and innovation in modern healthcare systems
- Balancing compassion with accountability
- Encouragement for leaders: why siloing healthcare identities limits progress
- A call to integrate values, systems, and people into a shared mission