Episode 95
Connection Is the Core of Care
Jamie and Matt define connection and why it sits at the center of excellent care. From administrator-days stories to first-impression details (flowers out front!) and a candid look at data/AI, they land on how healthy disagreement and advocacy for patients strengthen trust and outcomes.
Experiencing Healthcare Podcast · Jamie Preston, Matt Staub
November 6, 202531m 18s
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Show Notes
Episode notes
- What connection means as a leader, parent, clinician, friend
- Residents and families as the real teachers of patient experience
- The “poinsettias in April” lesson: small signals shape big trust
- Why a health-tech conference led with connection (not features)
- Data & AI: accelerants that free us to be more human, not less
- Productive disagreement and patient advocacy across disciplines
- Trust + respect as the ground rules for hard conversations
Listener reflection: What small signal could you fix today to raise trust immediately?
Topics
trustadvocacyempathyfirst impressionspatient experiencedata and aiinterdisciplinary teamsfollow-throughconnectionhealthcare leadership