Episode 27: Owner Onboarding - Never Lose Another Customer Again
Evernest Property Management Show · Matthew Whitaker and Spencer Sutton
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Show Notes
As our company began scaling, we ran into some issues moving new clients successfully from sales to fully onboarded and happy owners. It wasn't as smooth as we had imagined and we ended up losing a lot of clients out the back door. This is why we created a new position we call Owner Onboarding after reading the book 'Never Lose Another Customer Again.' Do we have it all figured out? No…but this episode will give you a transparent look into the mistakes we've made as well as the progress.
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Connect with Matt and Spencer at Evernest: Evernest.co
Visit the Podcast Website: 300to3000.com
Email the Show: [email protected]
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Production House: Flint Stone Media
Copyright of Evernest 2021.