Ever-So-Lean Podcast

In this episode, Matt is joined by Stacey Franklin, a widely recognised Lean thinking leader and one of Ireland’s most respected voices in continuous improvement. Stacey is the founder and CEO of Kanso, a consultancy inspired by the Japanese concept of simplicity, helping organisations cut through complexity and create clarity in how they work. With experience spanning telecommunications, healthcare, service industries, and higher education, Stacey brings a grounded, practical, and refreshingly honest perspective on what Lean really looks like in the real world. Together, Matt and Stacey explore the reality behind Lean belts, what they truly represent, and why the way we teach and learn continuous improvement needs to evolve. They unpack the gap between certification and capability, the pressure placed on CI professionals to justify their existence, and why behaviours and culture matter far more than rigid frameworks and toolkits. The conversation also dives into modern Lean, micro learning, accessibility, and how technology and AI should support learning rather than replace thinking. Stacey shares insight from her work designing accredited programmes and lecturing at Master Black Belt level, alongside candid reflections on leadership, decision making, and the loneliness that can come with CI roles. This episode is for anyone who wants Lean to mean something more than a certificate on the wall, and who cares about building improvement capability that actually lasts. Key Takeaways Lean belts show a pathway, not proficiency Belts can provide structure and direction, but they do not automatically equal capability. Real competence comes from application, reflection, and experience. Certification without standards creates confusion Not all belts are equal. Without robust accreditation and assessment, the value of Lean qualifications becomes diluted and misleading. Continuous improvement is about people, not project plans CI professionals are often expected to be project managers and change managers. These are different disciplines. Lean works best when people are supported, not overloaded. Culture beats firefighting every time Fixing problems one by one without changing behaviours only creates new problems later. Sustainable improvement starts with how people think and work together. Learning must reflect how people actually learn today Long courses, static slides, and textbook heavy delivery no longer work for many learners. Learning needs to be relevant, practical, engaging, and designed around real life. Tools support understanding, they are not the goal Lean tools exist to help people think clearly and solve problems. They should be adapted to context, not applied rigidly. Decision-making is one of the biggest blockers to improvement Fear of making the wrong call often stalls progress, even when evidence and data are clear. Strong leadership is required to move from analysis to action. AI is a support, not a substitute for thinking Technology can help with research and structure, but it cannot replace judgement, context, or human insight. The thinking still belongs to the practitioner. Respect for people is not optional When improvement becomes something done to people rather than with them, it fails. Engagement, ownership, and trust are essential. Stacey’s Resources Website 👉 https://kanso.ie/ LinkedIn 👉 https://ie.linkedin.com/company/kansolean Find out more about Ever-So-Lean, including our learning programmes at 👉 www.eversolean.com Explore the Lean Competency System 👉 https://www.leancompetency.org/ Learn more about the British Quality Foundation 👉 https://www.bqf.org.uk/ If you’re enjoying the Ever-So-Lean Podcast, please take a moment to rate and review it. It genuinely helps more people find the show and keeps these conversations going. Where people thrive, performance follows.

In this special Ever-So-Lean Podcast Extra episode, we come together with some of the award winners to celebrate the Lean Competency System Awards 2025. Recorded following the awards ceremony at the Royal Welsh College of Music and Drama, this episode captures honest reflections from individuals and organisations who are making a real difference through continuous improvement. From healthcare to global logistics, sustainability to learning and development, each story is different, yet the thread that connects them is clear. Respect for people. Commitment to learning. And the courage to make things better, every day. You will hear directly from award winners as they share what the recognition means to them, the journeys behind their achievements, and how improvement has shaped their teams, cultures, and results. There are moments of humour, humility, and powerful insight, alongside practical lessons on developing people, building confidence, and creating environments where improvement becomes part of everyday work. This episode is not about awards. It is about people. About belief. And about what is possible when continuous improvement is lived, not just taught. Put the kettle on, settle in, and join us as we celebrate the champions of improvement who are quietly shaping the future of our community. Learn more about the LCS Conference & Awards - https://www.leancompetency.org/ Learn more about Ever-So-Lean - https://eversolean.com/ever-so-lean-podcast/

The 2025 BQF UK Excellence Awards took place at Wembley Stadium on 27 March, bringing together finalists, guests, industry leaders, and BQF Patron HRH The Princess Royal for a remarkable celebration of excellence on one of the most iconic stages in the country. This is Part III of a three-part special of the Ever-So-Lean Podcast, where we'll take you right into the heart of this prestigious event. From the pre-event build-up to the stories of dedication and improvement shared by the finalists, this episode captures the spirit of organisations and leaders who put people, learning, and continuous improvement at the centre of everything they do. You’ll hear reflections from award winners, sponsors, and guests as they speak openly about their journeys, the challenges they’ve navigated, and the moments that shaped their success. You’ll also hear from HRH The Princess Royal herself, sharing her thoughts on BQF and the awards. It’s a powerful snapshot of what happens when people come together to raise the bar, support one another, and drive meaningful change. Featuring content recorded live at Wembley, this episode celebrates not just the winners but the effort, pride, and passion that every finalist brought to the stage. A genuine highlight for the Ever-So-Lean Podcast, and a powerful reminder of what excellence looks like in the real world. Tune in, be inspired, and enjoy reliving an unforgettable day. 2025 Award Winners: Transformation Excellence: BT Networks – Galaxy Programme Excellence in CI Culture in Service: Tesco Excellence in CI Culture in Infrastructure: Scottish & Southern Electricity Networks Excellence in Collaboration: Balfour Beatty Excellence in Customer Experience: National Express Excellence in Employee Health and Wellbeing: Tesco Excellence in Innovation: Kesslers London Excellence in Sustainability: The Corporation of the Church House Excellence in Lean Six Sigma: British Heart Foundation Excellence in Equality: Diversity and Inclusion: Chevron Traffic Management Excellence in People Engagement & Development: GXO and Centrica Excellence in Project Delivery in Service: Newcastle University Excellence in Project Delivery in Infrastructure: GXO Being Excellent Best Team: RAC Being Excellent Practitioner: Rebecca Bowes Being Excellent Emerging Leader: Pepper Clayton-Fisher Being Excellent Established Leader: Gwakisa Stadi Patron's Award - Excellent Organisations Judges Winner: Hypo Hounds Patron's Award - Excellent Organisations People Choice: Hypo Hounds Patron's Award - Excellent People Judges Winner: Margaret Rylands Patron's Award - Excellent People's Choice: Grenville Jones Exceptional Excellence Performance Judges Winner: Le Antiche Mura Exceptional Excellence Performance People's Choice: Daryl Brown MBE DL Visit BQF to find out more about the UK Excellence Awards, and the wonderful work they do - https://www.bqf.org.uk/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.

The 2025 BQF UK Excellence Awards took place at Wembley Stadium on 27 March, bringing together finalists, guests, industry leaders, and BQF Patron HRH The Princess Royal for a remarkable celebration of excellence on one of the most iconic stages in the country. This is Part II of a three-part special of the Ever-So-Lean Podcast, where we'll take you right into the heart of this prestigious event. From the pre-event build-up to the stories of dedication and improvement shared by the finalists, this episode captures the spirit of organisations and leaders who put people, learning, and continuous improvement at the centre of everything they do. You’ll hear reflections from award winners, sponsors, and guests as they speak openly about their journeys, the challenges they’ve navigated, and the moments that shaped their success. You’ll also hear from HRH The Princess Royal herself, sharing her thoughts on BQF and the awards. It’s a powerful snapshot of what happens when people come together to raise the bar, support one another, and drive meaningful change. Featuring content recorded live at Wembley, this episode celebrates not just the winners but the effort, pride, and passion that every finalist brought to the stage. A genuine highlight for the Ever-So-Lean Podcast, and a powerful reminder of what excellence looks like in the real world. Tune in, be inspired, and enjoy reliving an unforgettable day. 2025 Award Winners: Transformation Excellence: BT Networks – Galaxy Programme Excellence in CI Culture in Service: Tesco Excellence in CI Culture in Infrastructure: Scottish & Southern Electricity Networks Excellence in Collaboration: Balfour Beatty Excellence in Customer Experience: National Express Excellence in Employee Health and Wellbeing: Tesco Excellence in Innovation: Kesslers London Excellence in Sustainability: The Corporation of the Church House Excellence in Lean Six Sigma: British Heart Foundation Excellence in Equality: Diversity and Inclusion: Chevron Traffic Management Excellence in People Engagement & Development: GXO and Centrica Excellence in Project Delivery in Service: Newcastle University Excellence in Project Delivery in Infrastructure: GXO Being Excellent Best Team: RAC Being Excellent Practitioner: Rebecca Bowes Being Excellent Emerging Leader: Pepper Clayton-Fisher Being Excellent Established Leader: Gwakisa Stadi Patron's Award - Excellent Organisations Judges Winner: Hypo Hounds Patron's Award - Excellent Organisations People Choice: Hypo Hounds Patron's Award - Excellent People Judges Winner: Margaret Rylands Patron's Award - Excellent People's Choice: Grenville Jones Exceptional Excellence Performance Judges Winner: Le Antiche Mura Exceptional Excellence Performance People's Choice: Daryl Brown MBE DL Visit BQF to find out more about the UK Excellence Awards, and the wonderful work they do - https://www.bqf.org.uk/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.

The 2025 BQF UK Excellence Awards took place at Wembley Stadium on 27 March, bringing together finalists, guests, industry leaders, and BQF Patron HRH The Princess Royal for a remarkable celebration of excellence on one of the most iconic stages in the country. This is Part I of a three-part special of the Ever-So-Lean Podcast, where we'll take you right into the heart of this prestigious event. From the pre-event build-up to the stories of dedication and improvement shared by the finalists, this episode captures the spirit of organisations and leaders who put people, learning, and continuous improvement at the centre of everything they do. You’ll hear reflections from award winners, sponsors, and guests as they speak openly about their journeys, the challenges they’ve navigated, and the moments that shaped their success. You’ll also hear from HRH The Princess Royal herself, sharing her thoughts on BQF and the awards. It’s a powerful snapshot of what happens when people come together to raise the bar, support one another, and drive meaningful change. Featuring content recorded live at Wembley, this episode celebrates not just the winners but the effort, pride, and passion that every finalist brought to the stage. A genuine highlight for the Ever-So-Lean Podcast, and a powerful reminder of what excellence looks like in the real world. Tune in, be inspired, and enjoy reliving an unforgettable day. 2025 Award Winners: Transformation Excellence: BT Networks – Galaxy Programme Excellence in CI Culture in Service: Tesco Excellence in CI Culture in Infrastructure: Scottish & Southern Electricity Networks Excellence in Collaboration: Balfour Beatty Excellence in Customer Experience: National Express Excellence in Employee Health and Wellbeing: Tesco Excellence in Innovation: Kesslers London Excellence in Sustainability: The Corporation of the Church House Excellence in Lean Six Sigma: British Heart Foundation Excellence in Equality: Diversity and Inclusion: Chevron Traffic Management Excellence in People Engagement & Development: GXO and Centrica Excellence in Project Delivery in Service: Newcastle University Excellence in Project Delivery in Infrastructure: GXO Being Excellent Best Team: RAC Being Excellent Practitioner: Rebecca Bowes Being Excellent Emerging Leader: Pepper Clayton-Fisher Being Excellent Established Leader: Gwakisa Stadi Patron's Award - Excellent Organisations Judges Winner: Hypo Hounds Patron's Award - Excellent Organisations People Choice: Hypo Hounds Patron's Award - Excellent People Judges Winner: Margaret Rylands Patron's Award - Excellent People's Choice: Grenville Jones Exceptional Excellence Performance Judges Winner: Le Antiche Mura Exceptional Excellence Performance People's Choice: Daryl Brown MBE DL Visit BQF to find out more about the UK Excellence Awards, and the wonderful work they do - https://www.bqf.org.uk/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.

In this episode, Matt is joined by Michel Doppert, a seasoned continuous improvement leader with a truly global perspective. From early days in international law to becoming one of Europe’s first Six Sigma Black Belts, Michel’s journey is rooted in transformation, data-driven thinking, and an unwavering belief in the power of people. We explore what continuous improvement really means today, far beyond the textbooks and toolkits. Michel shares why mindset trumps methodology, how leadership is about connection, not titles, and why listening is still the most underrated skill in change. We also tackle how learning needs to evolve to meet the pace and expectations of today’s world, and what role AI and automation play in that shift. You’ll hear why early exposure to structured problem-solving matters, how storytelling can unlock engagement, and what needs to change in how we teach and lead future generations. Michel’s insight is grounded, practical, and refreshingly honest. This one’s for anyone serious about driving meaningful improvement that actually sticks. Key Takeaways: Continuous improvement is a mindset, not a methodology It’s not about toolkits, textbooks, or certifications. Continuous improvement is an attitude rooted in curiosity, learning, and a willingness to evolve. Tools support it, but people drive it. Leadership is human, people follow people, not positions Titles don’t inspire change; people do. Effective leaders earn trust and influence by being authentic, listening, and showing genuine interest in others. Communication and listening are foundational Progress starts by asking better questions, not giving better answers. Listening builds understanding, overcomes resistance, and creates the conditions for engagement. Old-school learning no longer meets today’s needs. Traditional training, textbooks, long courses, and PowerPoint-heavy sessions fail to engage modern learners. Learning needs to be relevant, interactive, story-led, inclusive, and designed for how people consume information today. Storytelling is a timeless teaching method. People learn and connect through stories, not slide decks. Stories help convey principles in ways that data or definitions can’t. Technology and AI are enablers, not replacements. AI can accelerate analysis and access to information, but it can’t replace the empathy, judgment, or connection that human leaders bring. Use tech to simplify, but keep people at the centre. Application matters more than certification. Passing an exam doesn’t equal capability. Real learning happens through doing, experimenting, failing, and reflecting. Mistakes should be welcomed as part of the process. Co-creation is essential to meaningful change. Improvement is more effective when solutions are developed with, not for, the people doing the work. Engagement, ownership, and shared learning are critical for sustainability. Early exposure to structured problem-solving builds lifelong capability. Introducing structured problem-solving skills at a young age creates confidence, curiosity, and a healthier approach to change. Programmes like Ever-So-Lean Rising Stars™ show how children as young as eight can grasp core improvement principles when delivered in the right way. It proves we can build capability early and help the next generation avoid the firefighting culture that often dominates workplaces. Start with the ‘why’, not the ‘what’. Don’t lead with metrics or mandates. Start by helping people understand why change matters to them. Only then will they be open to the what and the how. 🔗Michel's Resources: LinkedIn - https://www.linkedin.com/in/micheldoppert Website - https://micheldoppert.com/ Find out more about Ever-So-Lean Rising Stars™, Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Explore the Lean Competency System (LCS) - https://www.leancompetency.org/ Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.

This episode is all about real transformation, the kind that improves systems, empowers people, and makes a lasting difference. I’m joined by Iolanda Pereira, a proven CI leader with a track record of delivering serious impact across healthcare, logistics, and corporate sectors. From leading award-winning stroke pathway redesigns in the NHS to driving $2 billion in financial recovery in the global shipping industry, Iolanda brings a people-first, no-nonsense approach to improvement. We talk about what it really takes to build a sustainable culture of continuous improvement, why trust and communication matter more than any tool, and how to lead change that actually sticks, wherever you work. Key Takeaways: People First, Always Continuous improvement isn’t about tools or processes, it’s about people. Respect, empathy, and trust are the foundations of any lasting change. Culture Can’t Be Trained You don’t create a CI culture by running a course. It grows over time through consistent leadership, day-to-day behaviours, and a shared sense of purpose. Real Change Needs Real Involvement Change works best when people help shape it. Mandating it doesn’t stick, involvement, ownership, and relevance do. Communication Needs to Be Targeted and Ongoing One-size-fits-all messaging doesn’t work. Tailor it, keep it human, and don’t stop communicating once the project’s live, that's how trust and momentum are maintained. Leadership Is a Mindset, Not a Job Title Everyone has a role to play in making improvement happen. The most effective cultures develop leadership at every level, not just at the top. Sustainment Takes Commitment Without long-term focus and consistency, change fades. The goal isn’t just implementation, it’s building something that thrives when you're not there. 🔗Iolanda's Resources: LinkedIn - linkedin.com/in/iolanda-leansolutions1 Website - https://iolandasolutions.com/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Explore the Lean Competency System (LCS) - https://www.leancompetency.org/ Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.

In this episode, we dive deep into the journey of purpose, authenticity, and alignment with Margarita Giles-Martinez, a globally recognised coach who’s helped hundreds of women reconnect with their true selves. Margarita shares how a life-altering moment in 2019 led her to strip back the layers of expectation and rediscover her purpose, one rooted in inner peace and energetic truth. We explore how chasing conventional success can lead to burnout and why fulfillment comes from aligning your energy with who you truly are, not who you think you should be. Margarita explains the importance of listening to that inner whisper that says, “There’s more,” and how saying “hell yeah” to what feels right can be a radical act of self-love. Together, we unpack the difference between ego-driven arrogance and grounded confidence, the value of reflecting on painful experiences, and the liberation that comes from releasing the pressure to please. This episode is a reminder that who you were doesn’t define who you are now, and that finding your tribe and owning your energy can shift your entire life. Key Takeaways: As we grow and evolve, it’s completely natural to outgrow certain people and parts of our past. Revisiting those earlier chapters of life with a renewed sense of self can feel empowering rather than intimidating. When you're truly grounded in who you are today, the need for external validation begins to fade. Pain is often the gateway to purpose. As Margarita beautifully put it, “Pain will push you until purpose pulls you.” Life’s toughest challenges often reveal who we’re not, guiding us toward who we truly are. While advice and theory can help, it’s lived experience—especially the hard ones—that become our greatest teachers. Real growth happens when we reflect on those moments and choose a new, more aligned path. Success isn’t just about material gain—it’s about energetic alignment. Without that inner alignment, achievements can feel empty. Our energy speaks volumes, often louder than any status or title. It’s what people remember and connect with. That’s why it’s so important to adopt the “Hell Yeah” filter. If something doesn’t excite or resonate deeply, it’s probably a no. Saying yes just to please others often leads to burnout and disconnection from ourselves. It’s also perfectly okay not to align with everyone or everything. Different energies don’t mean one is right and the other is wrong—they’re just different. We need to normalize respectfully stepping away from what doesn’t feel right, without guilt or judgment. Much of our conditioning teaches us to view life in black and white—success or failure, right or wrong. But awareness allows us to move beyond that limited thinking. Doing the inner work helps us unlearn outdated programming and step into a more nuanced, authentic way of living. There’s a key difference between arrogance and grounded confidence. Ego-based confidence tends to be loud and exclusionary, while true confidence is quiet, inclusive, and secure. When you’re truly comfortable with who you are, there’s nothing to prove. Finding inner alignment starts with listening to that internal nudge—the one that whispers, “There’s more.” Don’t wait for discomfort to turn into suffering. And most importantly, find your tribe. Surround yourself with people who love you as you are, who uplift your energy, and who celebrate your truth without conditions or expectations. 🔗Margarita's Resources: LinkedIn - linkedin.com/in/margarita-giles-martinez-79624581 Instagram - https://www.instagram.com/mgmpurposecoaching/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

In this eye-opening episode of the Ever-So-Lean Podcast, we go beyond traditional waste elimination and tackle one of the most overlooked yet critical inefficiencies in organisations—underutilised talent. Joining me all the way from Queensland, Australia, is the brilliant Adam Bean—a bold thinker, strategic disruptor, and expert in Kaizen culture and Lean transformation. Known for challenging conventional wisdom, Adam shares powerful insights on why so many organisations fail to tap into their employees' full potential and how leadership behaviours, structures, and micromanagement are blocking creativity, innovation, and performance. Together, we explore: The 8th waste: underutilised talent—why it’s the biggest threat to efficiency and engagement. How leaders can empower employees to take ownership and drive continuous improvement. The power of marginal gains—how small, consistent improvements lead to massive success. Why true leadership is about coaching, not just managing, and how to create an environment where people thrive. Expect a bold, thought-provoking discussion that will challenge how you see waste—not just on the shopfloor, but in your people. Don’t miss this game-changing conversation! Key Takeaways: Underutilised Talent is the Biggest Waste Organisations often overlook the untapped skills, creativity, and potential of their employees. Failing to engage employees fully is a significant form of waste, often more detrimental than process inefficiencies. Empower Employees to Take Ownership Leadership is about creating an environment where employees feel valued, heard, and empowered to contribute ideas. Engaged employees naturally reduce other forms of waste by taking ownership of continuous improvement. Leadership Must Invest in Talent Development Leaders need to step back and give people the opportunity to shine. Investing in leadership training and development, particularly in areas like change management, helps leaders support employees effectively. Encourage Creativity and Autonomy People perform best when they have autonomy and the responsibility to make decisions. Micromanagement stifles innovation, so empowering employees to find efficiencies is key to unlocking their potential. Mastering the Fundamentals Leads to Success Success is built on the basics. The greatest performers, whether athletes or business leaders, emphasise consistent practice and refinement of core skills. This applies to leadership and continuous improvement as well. Embrace a Culture of Continuous Learning A learning environment, like those seen in high-performing teams such as the All Blacks, is crucial. Regular feedback, clear standards, and space for growth lead to sustainable improvement. Focus on Small Wins for Big Impact Improvement doesn’t always need to come from big changes. Small, consistent fixes to everyday challenges can have a profound impact on productivity, engagement, and morale. The Power of Marginal Gains Small, incremental improvements—1% better each day—compound over time, leading to massive, sustainable gains. The key is consistency in making tiny improvements. Leadership is about Coaching, Not Just Managing True leadership involves coaching, guiding, and providing feedback in a way that encourages growth and innovation. The role of a leader is to support their team, not just direct them. Unlock Potential through Practical Learning Learning is not about memorisation but about applying knowledge in real-world situations. Leaders should focus on practical learning experiences that connect directly to employees’ roles and responsibilities. Everyone’s Role is Vital Every role in an organisation, no matter how seemingly "small," is crucial to overall success. Leaders must recognise and utilise the unique strengths of each team member to drive collective growth. 🔗Adam Bean LinkedIn - linkedin.com/in/askadambean Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

In this episode of the Ever-So-Lean podcast, we welcome Nigel Richardson, an accomplished adaptability coach, to explore the vital theme of adaptability in leadership and organisational change. Drawing on Nigel's extensive experience across various industries, we delve into his journey towards recognising the importance of adaptability and how it shapes effective leadership. The discussion begins with an exploration of the psychological aspects of change management, highlighting the crucial role of emotional intelligence. Nigel sheds light on innovative facilitation techniques, such as Lego Serious Play, which enhance engagement and creativity during the change process. He also shares a pivotal ‘oh shit’ moment from his own career—a transformative experience that reshaped his approach to leadership and managing change. Nigel offers a nuanced definition of adaptability, underscoring its growing relevance in today’s complex and ever-changing environment. He elaborates on the critical distinction between adaptation (conscious responses to change) and adaption (long-term survival in the market), providing clarity on their roles in personal and organisational resilience. The conversation also addresses the common barriers to change, such as resistance stemming from discomfort, misunderstanding, or personal insecurity. Nigel emphasises the significance of organisational adaptability and introduces the AQ AI framework, which identifies the essential components of adaptability: ability, character, and environment. Together, we examine the importance of fostering a supportive work environment and discuss how hope and personal belief empower individuals to navigate change effectively. exploring the intricacies of human performance, emphasising the need to understand individual motivations and the role of managers in cultivating adaptability within their teams. The episode also touches on the broader implications of adaptability, including sustainable business strategies and the importance of aligning purpose with organisational goals. Personal growth, mindfulness, and resilience emerge as recurring themes, offering valuable insights for leaders and organisations seeking to thrive in an unpredictable world. Join us for an inspiring conversation that delves deep into the intersection of adaptability, leadership, and organisational success. Key Takeaways: Adaptability is a cornerstone of effective leadership, particularly in today’s complex and unpredictable world. Leaders must respond adeptly to unforeseen challenges, fostering a culture that values experimentation, innovation, and resilience. Achieving this requires clear and direct communication to inspire change, alongside empathy for those navigating difficulties, and a profound understanding of emotional intelligence. Hope and self-belief are powerful drivers of adaptability, enabling individuals and organisations to approach change with confidence and determination. Organisations flourish when they consciously embrace adaptability, both in addressing immediate changes and ensuring long-term market resilience. This entails cultivating supportive environments that enhance employee engagement and leveraging tools such as Lego Serious Play to promote creativity and collaboration. Team dynamics and individual strengths play pivotal roles in building resilience, with the recognition that not all employees are motivated by traditional markers of success, such as career advancement. Resistance to change often arises from discomfort, misunderstanding, or personal insecurity. Leaders can overcome these barriers by fostering trust, encouraging accountability, and addressing concerns with sensitivity. The AQ framework—encompassing ability, character, and environment—provides a structured approach to strengthening adaptability, highlighting the importance of acquiring and integrating new skills and perspectives. While good management is essential, it is often underappreciated. Effective managers recognise and nurture individual strengths, providing space and time for employees to grow, learn, and contribute meaningfully. A clear sense of purpose—both personal and organisational—acts as a guiding principle for decision-making, fostering deeper, more productive conversations about adaptability and performance. Ultimately, adaptability is not simply about being better; it is about being different. Leaders and organisations that embrace this mindset can transform challenges into opportunities, building resilience and thriving in an ever-changing environment. 🔗Nigel Richardson LinkedIn - https://www.linkedin.com/in/nigelrich Adapt & Exceed - http://www.adaptandexceed.com Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata trai

In this special episode of the Ever-So-Lean Podcast, the tables are turned as Matt Sims steps into the guest’s chair, with Burnout Queen Nicola McCrabbe at the helm. Nicola dives deep into Matt’s personal journey and his newly released book, The Emergence of an Unexpected Leader. The book chronicles Matt’s inspiring rise from a "disruptive" low-grade student who was written off by teachers to a respected leader on the global stage. Through candid reflections on his rollercoaster path to success, Matt shares his experiences overcoming personal anxiety, public breakdowns, and the pressures of leadership. Nicola’s insightful questions invite listeners to walk with Matt through both the victories and the hardships that shaped his approach to continuous improvement, resilience, and people-focused leadership. Matt introduces listeners to his Bridge of Inspirational Leadership framework, a guiding philosophy developed through 25 years of real-world learning and growth. Built on the pillars of Respect, Authenticity, Engagement, and Empowerment, this framework offers a practical roadmap for aspiring leaders seeking high performance and personal fulfilment. Listeners will find inspiration in Matt’s story of transforming adversity into strength and will gain valuable insights on authentic leadership and continuous improvement. Join us for this powerful episode as Matt shares the essential lessons behind his transformational journey—reminding us all that setbacks can be stepping stones to excellence. Key Takeaways: 1. Resilience Through Personal Struggles Matt’s journey of overcoming anxiety and self-doubt-built resilience and shaped his authentic leadership style. 2. Education and Self-Perception Recognising that traditional education methods didn’t suit his learning style helped Matt understand the importance of personalised approaches, foundational to the "Ever So Lean Rising Stars" programme. 3. Humility and Lessons from Early Roles Experiences in customer service roles, like working in a supermarket, taught Matt persistence, hard work, and people skills essential to his leadership journey. 4. Mental Health Advocacy His public breakdown and recovery drive his commitment to mental health awareness, illustrating vulnerability as a strength in leadership. 5. Transformative Influence of Mentorship and Support Encouragement from his support network and mentors fuelled his career advancement, underscoring the impact of supportive relationships on personal and professional growth. 6. Empathy-Driven Leadership Model Matt’s "Bridge of Inspirational Leadership" framework for high performance, emphasises Respect, Authenticity, Engagement, and Empowerment, highlighting the importance of people-centred leadership. 7. Encouraging Reflection and Continuous Growth Reflecting on his journey after Amazon enabled Matt to channel his experiences into writing, showcasing reflection as key to leadership development. 8. Normalising Vulnerability and Humour Matt’s openness in storytelling and willingness to laugh at himself make his leadership relatable and underscore the human side of leadership. 9. Empowering Future Generations Through initiatives like the Rising Stars program, Matt promotes growth-mindset principles, helping younger generations build resilience and adaptability. 10. Storytelling as a Leadership Tool Writing The Emergence of an Unexpected Leader allowed Matt to process his journey and connect with readers, demonstrating how personal storytelling can inspire others. 🔗 Useful Links Nicola McCrabbe's LinkedIn - https://www.linkedin.com/in/nicolamccrabbe/ Nicola's Book 'Burnout Be Gone' - https://amzn.to/3CbjvBz The Emergence of an Unexpected Leader - https://amzn.to/3XZm7JZ Audiobook UK - https://www.audible.co.uk/pd/B0DLLLXZBK/?source_code=AUKFrDlWS02231890H6-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_uk Audiobook USA - https://www.audible.com/pd/B0DLLMCW2H/?source_code=AUDFPWS0223189MWT-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_us Audiobook Canada - https://www.audible.ca/pd/B0DLLLM2TJ/?source_code=AMNORWS022318003G-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_ca Audiobook Australia - https://www.audible.com.au/pd/B0DLLMLKG1/?source_code=AUDORWS022318009C-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_au Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

In this episode of the Ever-So-Lean Podcast, we welcome the legendary Paul Akers, renowned author and founder and president of FastCap, for a deep dive into the world of Lean mastery. Known for his revolutionary "2 Second Lean" philosophy, Paul has inspired countless businesses and individuals worldwide to embrace continuous improvement. From starting FastCap in his garage to expanding it into a global powerhouse, Paul’s journey is nothing short of extraordinary. Together, we explore some of Lean’s most common pitfalls and mistakes Paul has come across when implementing Lean, and look a what some of the critical principles look like in reality, including the power of having a big vision, leading from the Gemba, and the transformative impact of small, daily improvements. We’ll also dig into Paul’s unconventional approach to hiring, the importance of growing people, and how Lean education is changing the lives of students globally. Whether you’re just starting your Lean journey or looking for advanced insights, this episode is packed with valuable lessons, actionable takeaways, and inspiring stories. Tune in to discover what it takes to create a lasting Lean culture—and why simplicity, humility, and gratitude are at the heart of success. Don’t miss this powerful conversation with one of Lean’s true masters, Paul Akers! Key Takeaways: Overcome Academic Challenges with Practical Solutions: Educational struggles don't dictate your potential for success. Focus on practical, real-world problem-solving to excel, as demonstrated by Paul and Matt. Define and Communicate a Bold Vision: Lean is more than cost-cutting—it's about creating transformative impact. Assess whether your vision is clear, ambitious, and well communicated to your team. Does everyone understand and align with it? Lead from the Gemba: Spend time where the work happens to truly engage with your team and drive continuous improvement. Reflect on how much time you and your leaders spend in the Gemba and its impact on your culture. Embrace Incremental Improvements: Apply the Kaizen principle by encouraging small, daily changes. This approach leads to significant long-term growth. Start by breaking down larger goals into manageable, incremental improvements. Re-evaluate Your Hiring Process: Consider unconventional methods like trial-based hiring to ensure new hires fit your Lean culture. Evaluate whether your current hiring process aligns with your organisational needs and culture. Focus on People Development: Prioritise growing thoughtful, collaborative individuals over just developing products. Foster a work environment where everyone is engaged in improvement and benefits from it. Simplify and Learn from Everyone: Keep your mission straightforward and inclusive. Recognise that valuable insights can come from anyone, regardless of their background, and simplify your approach to make Lean accessible. Leverage Lean’s Global Reach: Embrace Lean principles’ simplicity and adaptability to expand their impact. Explore how Lean can be applied beyond traditional settings to drive innovation and growth in diverse environments. Simplify Your Daily Life: Apply Lean principles to personal routines and well-being. Simplify your daily habits to enhance efficiency and effectiveness, both at work and in your personal life. Cultivate Gratitude and Humility: Acknowledge the role of external factors in your success and maintain humility. Use this perspective to stay grounded and appreciative, regardless of your achievements. Invest in Teaching Lean to Children: Recognise the benefits of introducing Lean principles to young people. Practical, hands-on learning can engage students who struggle with traditional methods, preparing them for future problem-solving roles. Explore resources like Ever-So-Lean Rising Stars at www.eversolean.com to get Lean concepts into the hands of the young people in your life. 🔗 Paul's Website - https://www.paulakers.net/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

In this enlightening episode, we have the pleasure of speaking with Jan Otterbach, a distinguished business change leader and Vice President - Head of Process Transformation, renowned for driving strategic change across both commercial and technology sectors. Jan’s commitment to fostering collaborative, cross-functional approaches has made a significant impact on the organisations he has worked with. Jan reflects on his remarkable career, discussing his role in transforming sales and commercial processes at Elavon Europe, mentoring teams to achieve transformative change, and establishing effective team structures and governance models. His approach, grounded in the principle of going to the Gemba, engaging directly with frontline workers and making problems visible, has been instrumental in identifying inefficiencies and fostering real-time problem-solving. In our conversation, we explore Jan’s insights on the importance of focusing on a manageable number of key initiatives, regularly assessing the value of meetings, and prioritising empathy and engagement in leadership. Jan also emphasises the benefits of blending various methodologies, such as Lean, Six Sigma, and Agile, to address an organisation’s specific challenges. Central to Jan’s philosophy is the belief that "respect for people is paramount." We delve into best practices for creating sustainable ways of working, uncover the concept of the "sexy 20%," and discuss what it means to move towards the "80%." This episode is a must-listen for leaders, change agents, and anyone interested in business transformation. Join us for a thought-provoking discussion filled with practical insights and real-world examples from Jan’s extensive experience in driving impactful change. Key Takeaways: Go to the Gemba and Make Problems Visible: Engage directly with frontline workers, observe their challenges, and involve them in identifying inefficiencies. This hands-on approach builds credibility and ensures real-time problem-solving by making issues visible through tools like post-it notes or virtual whiteboards. Regularly Assess Meeting Frequency and Necessity: Continuously evaluate the value of recurring meetings. If they aren't productive, consider spacing them out or cancelling them to avoid time wastage and maintain relevance. Focus on a Manageable Number of Key Initiatives: Avoid spreading resources too thin. Concentrate on a few impactful projects that align with organisational goals to achieve better collaboration and higher quality outcomes. Prioritise Empathy and Engagement in Leadership: Leaders should prioritise understanding the people involved in change processes. Directly engage with team members, listen to their frustrations, and involve them in the change process to foster ownership and commitment. Blend Methodologies to Suit Organisational Context: Don’t rigidly adhere to a single framework. Blend different methodologies (e.g., Lean, Six Sigma, Agile) to adopt best practices tailored to the unique challenges of the organisation. Respect for People Is Paramount: Above all, the greatest takeaway is that respect for people is the foundation of successful leadership and change management. 🔗 Jan's LinkedIn - https://www.linkedin.com/in/janotterbach/ Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

In this exciting episode of the Ever-So-Lean Podcast, we’re joined by the remarkable Donna O'Toole, founder of August Recognition and bestselling author of WIN!. Discover how celebrating success can transform your business as Donna shares her expertise on leveraging awards to boost morale, enhance credibility, and drive growth. 🔍 What to Expect: Strategic Insights: Learn how to effectively use awards as a tool for business development and employee engagement. Inspiration from the Top: Donna reveals the secrets behind her global success and her book WIN!, offering practical tips for impactful award entries. Industry Wisdom: Discover the importance of continual improvement and how awards can drive reflection and innovation. Don’t miss this chance to gain valuable insights from one of the world’s top customer experience influencers and elevate your approach to celebrating success! Tune in and be inspired to accelerate your journey to excellence. 🚀 Key Takeaways from Conversation with Donna: Celebrate Achievements: Boost morale and motivation by regularly acknowledging team successes. Value of Awards: Use awards as benchmarks for success and third-party validation to enhance credibility. Business Development: Leverage awards to aid recruitment, retention, and stakeholder credibility. Effective Entries: Tailor each application to the specific award with clear evidence. Evolving Industry: Utilise the increasing credibility of awards for growth and benchmarking. Self-Promotion: Frame applications to highlight team achievements to overcome self-promotion challenges. Gender Imbalance: Encourage more women to apply for awards to address nomination disparities. Strategic Planning: Align awards with business goals and strengths. Continual Improvement: Use the awards process to drive reflection, improvements, and innovation. Expert Assistance: Seek professional help for compelling award entries and utilise resources like Donna’s book Win. Visibility: Recognise behind-the-scenes work to enhance visibility and boost morale. 🔗 Links to Donna's resources: LinkedIn - https://www.linkedin.com/in/donnaotoole/ August Recognition - https://www.augustawards.com/awards-discovery-call/ Awards List - What Awards are Perfect For You? - https://www.augustawards.com/awards-generator-quiz/ WIN! - https://amzn.to/3Al6Kn1 To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, Matt shines a spotlight on the Excellence in Lean Six Sigma award category. Exploring what makes this category so significant and hear from key figures who have been part of its journey. We sit down with Pepper Clayton-Fisher from the British Heart Foundation. With a rich history of excellence, the British Heart Foundation won the award in 2022, and Pepper transitioned from a winner to awards judge in 2023. There is much to learn from Pepper’s experiences, as she offers her inside view from both sides of the table. We'll welcome back Martin Brenig-Jones from Catalyst Consulting Ltd, long-time sponsors of the Excellence in Lean Six Sigma category. Martin will share insights into the trends he’s observed and explain why the UK Excellence Awards and Catalyst Consulting are closely aligned. We also get to meet our 2023 winner, Helios Towers, with Allan Fairbairn joining us to discuss their award-winning work and the impactful initiatives Helios Towers is implementing across the globe. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this special episode, we delve into the UK Excellence Awards' category of Excellence in Environmental Sustainability. This category aims to reward those committed to the future of our world by considering natural resources, as well as social and economic reserves. If you’ve made changes to your people, processes, systems, or products to create a culture of sustainability by involving and engaging everyone, this is the award for you! I am thrilled to introduce Bryony Roberts from Pragmatic Consultancy, one of the judges for the Environmental and Sustainability category. Pragmatic Consultancy, also the sponsor of this award in 2023, will continue their sponsorship in 2025, which is fantastic news! Bryony will take us behind the scenes to reveal what the judging panel looks for in excellence in sustainability. Additionally, we'll hear from Tim Sismey and Paul Roach from National Express, finalists in 2023, who will share their inspiring journey. Last but not least, we'll meet our 2023 winners, Vanesa Kelly from HVS. Vanesa will give us an inside look at their winning entry and share insights on what makes a successful submission. Introduced in 2023 as 'Excellence in Environmental Sustainability', this award has now evolved to 'Excellence in Sustainability' for 2025, broadening its scope to recognize even more outstanding efforts. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this special episode, we delve into the UK Excellence Awards' category of Excellence in Innovation. We'll hear from visionary organizations that challenge norms and pioneer ground-breaking solutions. Smiths, the esteemed sponsors of this category, will discuss with us the true essence of innovation, as we're joined by Sarah-Jane Bacchus and Tony Tielen, Director of the Smith Excellence System, who was also on the judging panel at the 2023 awards, to tell us all about heir story. We'll also feature Martin Snewin from Currys, the 2023 award recipients, who will discuss their journey, the significance of the accolade, and how innovation drives their excellence. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

Join us in this inspiring episode of the Ever-So-Lean Podcast as we welcome Carl Appleton, Co-Founder of Shape Associates and a true advocate for technology-driven efficiency. Carl's remarkable journey from the Royal Navy to the Hampshire Fire Service and eventually to the Ports of Jersey as a Process Improvement Manager is a testament to the power of adaptability and seizing new opportunities. In this episode, Carl shares his invaluable insights on embracing continuous improvement, leveraging Microsoft 365 for maximum efficiency, and overcoming cultural and organisational challenges. Discover how questioning processes and applying common sense can lead to successful process improvements and hear real-world examples of leaders empowering their teams to challenge the status quo. We'll take a light touch on the generational differences in technology adoption and how demonstrating the benefits of digital solutions can bridge the gap between younger and older employees. Carl's firefighting background brings a unique perspective on prioritisation and maintaining focus, ensuring that every improvement effort is both effective and timely. Fostering a collaborative and supportive culture is key to successful process improvement, and Carl emphasises the importance of creating a psychologically safe environment where innovation can thrive. Learn how continuous learning, seeking mentorship, and staying curious are vital for personal and professional growth in the realm of continuous improvement. One of the highlights of this episode is Carl's emphasis on engagement and buy-in from leadership. Hear how senior leaders at the Port of Dover set the tone for continuous improvement events and the powerful message it sends to their teams. Finally, Carl's dedication to simplifying complex concepts makes continuous improvement accessible to everyone. By using plain language and relatable examples, he ensures that participants can grasp and apply what they learn effectively, making sustained change a reality. Don't miss this enlightening and inspiring conversation with Carl Appleton. Tune in to gain practical advice, actionable insights, and the motivation to embrace continuous improvement in your own career and organisation. Key Takeaways from Conversation with Carl Appleton Adaptability in Career Transitions: Carl's transition from the Navy to the Fire Service and eventually to the Ports of Jersey demonstrates the importance of adaptability and seizing new opportunities for continuous growth. Carl's journey started with a Yellow Belt training course and rapidly progressed to a process improvement manager role, highlighting the value that embracing continuous improvement methodologies can have for career advancement. Questioning Processes and Applying Common Sense: Success in process improvement often stems from a natural inclination to question existing processes and apply common sense to find better solutions. Question everything and keep it simple are key message I picked up from Carl. Overcoming Cultural and Organizational Challenges: Addressing resistance within hierarchical structures requires fostering a culture of trust, reducing unnecessary checks, and empowering employees to embrace change. Carl gave some great examples where leaders have empowered their teams to embrace continuous improvement, giving them the key the city, the power to challenge every process in the search for waste. This empowerment is a great motivator, and really is a key necessity if you want to get the most out of continuous improvement methods. Leveraging Microsoft 365 for Efficiency: Utilising tools like Microsoft Lists, Power BI, and Power Apps can streamline processes, reduce paperwork, and enhance overall productivity, maximising the ROI of existing software. But before you invest in these platforms and systems, look at what you have already, are you maximising its potential? Is there any juice left to squeeze? Adapting to Generational Differences: Understanding and addressing generational differences in technology adoption was another area that we touched on. Carl explained that he does find a clear divide in a willingness to adopt digital methods between generational types. Demonstrating the benefits and ease of digital solutions can help bridge the gap between younger and older employees. One size doesn’t fit all, something to consider when preparing you communication approach to change. Prioritization and Perspective: Drawing from his firefighting background, Carl emphasises the importance of prioritising tasks and maintaining perspective. Not every decision is critical, and a pragmatic approach leads to effective improvements. Fostering Collaboration and Supportive Culture: A supportive culture where team members assist each other fosters a more productive and positive work environment. Encouraging collaboration over finger-pointing is key to successful process improvement. It’s all about creating a positive, psychologically safe envi

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! Customer experience is crucial for building loyalty and driving the success of any business or service. But what does it take to achieve true excellence in customer experience? In this episode, we dive into the Excellence in Customer Experience award category at the UK Excellence Awards, celebrating organisations that prioritise their customers at every touchpoint. Join us as we hear from the 2023 winners, reigning champions Octopus Energy, and finalists Arthur Ellis. Gain exclusive insights from Mike Vernon of Arval, a judging panel member, to uncover what the judges look for in a winning entry. Plus, don’t miss our conversation with Laura McLaren, Head of Continuous Improvement at Tesco, a brand synonymous with customer-first thinking and proud sponsor of this award category. Tune in for a deep dive into the world of customer excellence! To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, we dive into the heart of "Excellence in Continuous Improvement Culture" with insights from two of the judging panel, Carla Thomas and Martin Brenig-Jones. They reveal the tough decision to award two outstanding winners, CooperVision and Smiths, each embodying excellence in CI Culture in their own unique approaches. Hear from these inspiring organisations and their journey to success, alongside insights from award sponsor, PMI, into what it is that attracts them to sponsor this prestigious accolade. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.