Empathy in Tech
Andrea Goulet
Show overview
Empathy in Tech launched in 2024 and has put out 23 episodes in the time since. That works out to roughly 15 hours of audio in total. Releases follow a monthly cadence.
Episodes typically run thirty-five to sixty minutes — most land between 31 min and 45 min — though episode length varies meaningfully from one episode to the next. None of the episodes are flagged explicit by the publisher. It is catalogued as a EN-language Science show.
There hasn’t been a new episode in the last ninety days; the most recent episode landed 9 months ago. Published by Andrea Goulet.
From the publisher
Empathy is transforming technology in surprising ways. Join hosts Andrea Goulet and Ray Myers as they discuss industry trends, cutting-edge research, practical skills, and ethical explorations around empathy in tech.
Latest Episodes
View all 23 episodesEmpathy, Identity, and Collaboration with Zhou Fang
Zhou Fang is the founder of Intersectional Group - a leadership, people and culture practice with a focus on intersectionality, empathy, compassion, intentionality, as well as curiosity.Zhou is a passionate advocate for pay transparency and equity, mental wellbeing, immigration reform, and climate justice, as well as a committed ally for the LGBTQ+ and Indigenous communities.Currently, Zhou serves on the board of Portland HR Management Association, as well as a thought leader for the Policy Committee at Women’s Foundation of Oregon. She is also the producer and host of The Intersection, a podcast program about intersectionality, identity, leadership, and personal journey.Outside of work, Zhou is a proud dog and plant parent and a comedy and horror movie enthusiast. She appreciates good food and loves to travel.LINKS Intersectional Group Zhou’s LinkedIn Instagram: @intersectionalliving Podcast: The Intersection Kimberlé Crenshaw - WikiHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Building Amotions AI w/ Pianpian Xu Guthrie
Pianpian Xu Guthrie is founder and CEO of Amotions AI, a startup that provides an emotionally intelligent real-time AI coach live in calls and AI role play for leaders and employees in areas like sales.Before founding Amotions AI, she led product management and growth at multiple tech companies such as GoDaddy and Ticketmaster.She aims to use technology to improve people's lives across socioeconomic circumstances and cultures.LINKS Pianpian’s LinkedIn Amotions The Psychology of Money by Morgan Housel SPIN Selling by Neil RackhamHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is a fiscally sponsored project of Superbloom Design, a US 501c3 nonprofit. Together, we are on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.
Empathy in Wrestling? John Cena Turns Heel
How do you turn a hero into a villain? Andrea and Ray dip into the world of professional wrestling to explore unconventional and surprisingly subtle uses of empathy in John Cena's recent storyline of becoming a "heel".LINKS Video: "Betrayal Moment" at Elimination Chamber Video: John Cena's first heel promo speech at WWE RAW Wikipedia glossary of pro wrestling terms Empathy In Tech Episode: Who is the Business? Radiolab episode: Montreal ScrewjobHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is a fiscally sponsored project of Superbloom Design, a US 501c3 nonprofit. Together, we are on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Researching Empathy in Software Development
Hashini Gunatilake is a researcher exploring the role of empathy in developer-stakeholder interactions within software engineering. She is currently pursuing her PhD in Software Engineering at Monash University as part of the HumaniSE Lab to identify ways to improve software engineering processes and outcomes through empathetic practices. Her research contributions have been published in leading software engineering journals, including ACM Transactions on Software Engineering and Methodology (TOSEM), Information and Software Technology (IST), and the Journal of Systems and Software (JSS).Sponsored by CodeCrafters - discount linkLINKS Hashini’s LinkedIn Hashini’s website Paper: Enablers and barriers of empathy in software developer and user interactions: a mixed methods case study HumaniSE Lab - Monash UniversityHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is a non-profit project of Superbloom Design. Together, we’re on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Empathy and Logic: Facing Fears
In this vulnerable impromptu session, Andrea examines the roots of discomfort she experiences trying to absorb mathematical jargon. Ray rethinks his approach, emphasizing that the true role of logic should be to bring us together rather than push us apart.LINKS First-order logic - Wikipedia Euclid's Proof that √2 is Irrational Types of Reasoning Legacy Code Rocks community and podcast Episode: Are GUIs Anti-social?! Episode: They Called Me a Turnip! With Jeremy Adamson Video by Ray on First-order Logic using Z3 proverHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Empathy for Tech Innovation with Christian Idiodi
Christian Idiodi is a leader in the product industry and a Partner at Silicon Valley Product Group. For over 15 years, he has developed teams that build innovative, disruptive, and market-transforming technology products. He has worked with organizations such as CareerBuilder, Merrill Corporation, Microsoft, Starbucks, and Squarespace and teaches product management and innovation at Virginia Commonwealth University.Christian is passionate about creating practical tech solutions for Africa's social and economic issues, such as unemployment, poverty, healthcare, insecurity, and financial exclusion. He has founded several companies in Africa and is the Chairman of Innovate Africa Foundation, a non-profit organization that enables tech innovation for social good in Africa. Through these initiatives, he aims to empower and inspire the next generation of African tech leaders and entrepreneurs.Sponsored by CodeCrafters - discount linkLINKS Product Therapy Podcast Christian’s LinkedIn How To Win Friends and Influence People by Dale Carnegie Innovate Africa Foundation Silicon Valley Product GroupHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Making Software Habitable with Tudor Girba
Tudor Girba is the CEO of feenk, a company focused on modernizing legacy systems. They do that through Moldable Development, a way of programming through custom tools. They build Glamorous Toolkit, a free and open-source moldable development environment, to show how working through thousands of custom tools per system can be practical.Sponsored by CodeCrafters - discount linkLINKS Tudor's LinkedIn feenk Glamorous Toolkit Moldable Development Rising Strong by Brené Brown Global Village by Marshall McLuhan Above the Line, Below the Line by David Woods and Richard CookHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Data Science That Listens with Indi Young
Today on the show, we have Indi Young, who is known for data science that listens. Indi is a problem-discovery researcher who makes tools that support inclusive and responsible solutions for a broader variety of thinking styles. She teaches courses online, writes books & essays, presents talks and does podcast appearances, and pens helpful posts on LinkedIn.HOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Rewriting the Rules of Expertise with J. B. Rainsberger
In this episode of Empathy in Tech, Andrea and Ray sit down with J.B. Rainsberger, a software professional who transitioned from a purely technical focus to championing interpersonal skills in the tech world. J.B. shares his evolution from a programmer obsessed with "correct" solutions to a mentor helping others navigate the human challenges of software development. Through stories of personal growth, insights from Buddhism, and reflections on the dangers of dogmatic expertise, J.B. challenges listeners to embrace curiosity, patience, and compassion in their work.Sponsored by CodeCrafters - discount linkLINKS J. B.'s website - jbrains.ca J. B.'s LinkedIn Contract Testing and Pact Geoffrey Moore - Crossing The Chasm book, video Robert B Miller - The new strategic selling Chip Heath & Dan Heath - Switch: How to change when change is hard Chip Heath & Dan Heath - Made to Stick: Why Some Ideas Survive and Others Die Gerald Weinberg - Secrets of consultingHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Technoethics
What ethical responsibilities do we have as technologists? Andrea and Ray dive into the paper that introduced the term “technoethics” and grapple with applying the principles to today’s challenges.LINKS Paper: Towards a Technoethics, Mario Bunge, 1975 Ray leaves AI! Paper: “My code is sh*t”: Negative automatic thoughts and outcomes of a behavioral experiment for code review anxiety NATO Software Engineering Conferences Github Copilot & code quality Wheelchair-to-Warfare pipeline article: How Disabled People Get Exploited to Build the Technology of War Empathy & foresight The Impact of AI on Computer Science Education Course: Think like a Stoic: Ancient Wisdom for Today's World by Massimo Pigliucci, PhD Marcus Aureillias - Meditations Documentary: The Social Dilemma Ray’s talk: Resilience Makes MoneyHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Hardcore Soft Skills with Yadi Caro
Yadi Caro, host of the Hardcore Soft Skills podcast joins us to discuss her experience cultivating high-performing teams and organizations, which she's developed through 15 years working with developers and engineers in the US Military.LINKS Hardcore Soft Skills podcast Yadi's LinkedIn Yadi's courses Team of Teams by General Stanley McChrystal Turn The Ship Around by Captain David MarquetHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Designing Brave New Organizations With Amy J Wilson
Amy J Wilson, founder of The Empathy Action Lab, shares her quest to build brave new organizations by centering worker voice and changing our relationship with change.LINKS Amy's website Amy's LinkedIn Amy's Book "Empathy For Change" "New Power" by Jeremy Heimans and Henry Timms "Power Over vs Power With" and Mary Parker Follett Buddhist Impermanence "God is change" - Octavia Butler quoteHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
They Called Me a Turnip! With Jeremy Adamson
Jeremy Adamson, author of Geeks With Empathy, shares his journey learning the value of human connection in workplace and how it shapes his approach to business strategy.LINKS Jeremy's website Geeks With Empathy book Jeremy's LinkedInHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
AI Meets The Enterprise with John Willis
DevOps pioneer John Willis talks about his journey through decades of changes in the IT industry, the rise of Artificial Intelligence, and the people behind it.LINKS John's LinkedIn John's books Deming's 14 Points / video AI Model Collapse (Nature article) Goldratt's Theory of Constraints DevOps (wikipedia)HOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AIABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Who is "The Business"?
What do we mean when we talk about what "The Business" wants? Aren't we part of the business? If not us then who? Andrea and Ray discuss the tension between roles, and the alienation experienced from both sides.LINKS Dr. Nick Morgan (communications coach) Paper: “A grounded theory of coordination in remote-first and hybrid software teams” by Ronnie de Souza Santos and Paul Ralph How Empathy Drove Grace Hopper's Software Development by Andrea Goulet ACL2: A Computational Logic for Applicative Common LispHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AIABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Are GUIs Anti-Social?
Does accessibility put up it's own kind of wall? Andrea and Ray discuss how GUIs are arguably more AND less "social" than alternatives such as textual interfaces like scripting.LINKS CoRecursive Episode "Navigating Corporate Giants" - Jeffrey Snover and the Making of PowerShell PowerShell Bret Victor Bret Victor talk: Inventing on Principle HyperCard Archaic Windows version saves the day during CrowdStrike outage "Expect it most when you expect it least" - Lorin Hochstein on CroudStrike OutageErrata: The rumor of South West airlines using Windows 3.1 is likely an exaggeration, see the link above for up-to-date reporting.HOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AIABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Empathy and Organizational Effectiveness with Belle Walker
Belle Walker is the owner of Belleview Consulting, which takes organizations from Friction to Function by developing human-centric organizational models that help clients across many industries recapture lost efficiency and engagement.Belle is an international bestselling author of the book Generation Innovation, a TEDx speaker, and has built several successful technology teams including one responsible for the quality of maps for autonomous vehicles, where she was awarded two patents. Belle began her career at Google, building a nation-wide aerial photography operation.Belle has a Mechanical Engineering degree from Harvard and a Systems Engineering master’s from University of Southern California where her research studied organizations as systems.LINKS Belleview Consulting Belle's LinkedIn The Friction Project by Bob Sutton and Huggy Rao Graceful Extensibility by David Woods Resilience Engineering for Systems Engineering lecture by David Woods The Systems Bible by John Gall Thinking In Systems by Donella MeadowsHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AIABOUT EMPATHY IN TECHEmpathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by: Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
Building Inclusive Cultures with Minette Norman
Minette Norman is an award-winning author, speaker, and leadership consultant who previously spent decades leading global technical teams in the Silicon Valley software industry.Her most recent position before starting her consultancy was as Vice President of Engineering Practice at Autodesk. Responsible for influencing more than 3,500 engineers around the globe, she focused on state-of-the-art engineering practices while nurturing a collaborative and inclusive culture.As the author of The Boldly Inclusive Leader and the co-author of The Psychological Safety Playbook, Minette is committed to helping leaders unleash the full potential of the people in their organizations.Named in 2017 as one of the “Most Influential Women in Bay Area Business” by the San Francisco Business Times and as “Business Role Model of the Year” in the 2018 Women in IT/Silicon Valley Awards, Minette is a recognized leader with a unique perspective.REFERENCES minettenorman.com Minette's LinkedIn Thinking in Systems by Donella Meadows Who Moved My Cheese by Spencer JohnsonABOUT EMPATHY IN TECHEmpathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas: Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.Learn more at empathyintech.com
Star Trek and Empathy Stereotypes
Andrea and Ray explore perspectives of empathy in the pop psyche through the portrayals of characters Deanna Troi and Data on Star Trek: The Next Generation!LINKS Jamil Zaki on the Roddenberry Hypothesis SWE-Agent paper reading on NopilotHOSTS Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AIABOUT EMPATHY IN TECHEmpathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas: Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.Learn more at empathyintech.com
Overcoming Isolation at Work with Nethra Samarawickrema
Nethra Samarawickrema is a career and executive coach who helps people align their work with their values. She supports her clients in making career transitions and writing their own scripts to actualize lives that express who they are. Her work is grounded in empathy and she coaches entrepreneurs, engineers, academics, writers, artists, and startup co-founders to listen to their needs and actualize their full potential. She also works with organizations, combining insights from Anthropology, Design Thinking, and Nonviolent Communication to train teams in transforming their communication to enhance their collaboration. She has a PhD in Anthropology from Stanford University and has taught at the Stanford d.School.References: Upcoming Event: Empathy at Work: Transforming Workplace Communication, Tuesday, September 10 Work with Nethra: workwithnethra.com Nethra's LinkedIn Set Boundaries Find Peace by Nedra TawwabABOUT EMPATHY IN TECHEmpathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas: Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.Learn more at empathyintech.com