Episode 60
060: Building Trustworthy Tools
We discuss how to earn users' trust by giving meaningful feedback and giving predictable results.
July 4, 20221h 3m
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Show Notes
- Error messages should give three pieces of info
- The problem
- Why it's a problem
- How to go forward
- Needing to do magic incantations to get things into a good state adds cognitive load and makes debugging harder
- Make tools more predictable
- Clear mental model (avoid inconsistencies and leaky abstractions)
- Doing an operation through different means should consistently arrive at the same result
- Give context
- Avoid caveats
- Tweet about layering platforms properly
- Extensible web manifesto
- Avoid boy who cried wolf (becoming blind to noise from errors or warnings or other feedback)
- Halo Effect