Having a Positive Customer Experience

<p>I miss the general, high level of customer service from my time in the United States of America. In this episode I will talk about the development of customer service to an experience, and how we could be approached by customer experience ambassadors in the future. I start out with sharing experiences from an <a href="https://www.instagram.com/p/BsO_mqhBsOl/">after work gathering with a couple of friends</a>. As you know, gather(ing) is one <a href="http://egonetcast.com/blog/2019/1/1/my-3-words-for-2019">my three words for 2019</a>.</p> <p>As a new media advisor I want to give potential clients the idea that you start out with content as the king, and then move on with the context as the queen (of the chess game / your social media activities). I am for a constitutional republic, so I had to add a president to the mix. The president of the organization, should have a two-way communication plan in place. He or she should be present 24/7 through representatives of the brand / company / organization.</p> <ul> <li>Content - King</li> <li>Context - Queen</li> <li>Communication - President</li> </ul> <p>Show notes:</p> <ul> <li><a href="https://www.instagram.com/p/BsPFP5VBZ2K/">Texas State of Mind, Austin Amber Lager, by Brutal Brewing</a> - Instagram</li> <li><a href="https://aremorch.com/hotels/why-growth-mindset-is-the-new-roadmap-that-leverage-hotel-performance-and-customer-experience/">Why Growth Mindset is the New Roadmap that Leverage Hotel Performance and Customer Experience</a> - Are Morch</li> <li><a href="https://chrisbrogan.com/makingthebrand/">Making the Brand: Customer Experience with Chris Brogan</a></li> </ul> <p><a href="http://egonetcast.com/blog/2019/1/5/having-a-positive-customer-experience">Episode 61</a> (12 minutes) was recorded on January 4, 2019 (American time! ;) ), by <a href="http://egonetcast.com/contact/">podcaster, Martin Lindeskog</a>, with <a href="http://backpackstudioapp.com">Backpack Studio app</a>, <a href="https://www.amazon.com/IK-Multimedia-podcasting-smartphones-tablets/dp/B007517AKK/en038d-20">IK Multimedia iRig Mic Cast podcasting microphone</a>, <a href="https://www.amazon.com/PreSonus-HD7-Professional-Monitoring-Headphones/dp/B004ACQMUQ/en038d-20">PreSonus HD7 professional monitoring headphones</a>, and <a href="https://www.kickstarter.com/projects/zunotek/snaprecorder-portable-recording-booth">SnapRecorder portable recording booth</a>. Post-production through the <a href="https://alitu.com/">podcast maker, Alitu</a>. Notes written in <a href="https://ulysses.app">Ulysses app</a>. Bumper and jingle by <a href="http://jtunesproductions.se">Jim Jonsson, JTunes Productions</a>.</p>