Episode 80
WASTE NOT, WANT NOT (THE HIDDEN NUMBERS)
Drive: Multi-Unit Excellence for C-Store District Managers · C-Store Center
March 28, 20263m 15s
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Show Notes
Show Notes (Drive Version)
Episode Title: Waste Not, Want Not: The Hidden Numbers (Episode 80)
Episode Description: When a store reports zero waste, the Store Manager is falsifying the documents. In this episode of Drive, Mike Hernandez explains how District Managers identify hidden spoilage and confront managers who falsify their waste logs to protect their bonuses.
What You Will Learn:
- Statistical Impossibilities: How to spot fake, perfectly low numbers on a territory spoilage report.
- The Mathematical Proof: The exact formula for calculating actual waste by comparing daily prep sheets to POS sales data.
- Enforcing Honesty: Why District Managers must investigate the physical dumpsters and issue formal warnings for falsified documentation.
- Business Management: Mike shares his early experiences analyzing the graveyard shift trash to understand profitability. Resources & Links:
- Download the Territory Waste Audit Template: Text the code word PROOF to 9 5 6 - 8 9 7 - 9 1 9 2.
- Recommended Listen: Arrive: Episode 90.
Topics
convenience storec-store trainingdistrict managermulti-unit operationsretail leadershipperformance managementstore operationsmulti-store management