'A Diamond in the Rough' with Steven van Belleghem
Down To Business · Newstalk
Audio is streamed directly from the publisher (bauernordic-pods.sharp-stream.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Despite high aspirations to delight customers, many companies falter at the execution stage, leaving a gap between grand plans and customer realities.
Steven has spent over a decade conversing with CX professionals and has a wealth of insights on why companies struggle to shine in customer service. His new management book serves as a guide to embedding a genuine Customer Culture within your organisation, offering practical tools and revealing how minor alterations can lead to significant outcomes.
This week Mandy Johnston talks to Steven about his new book.