Episode 77
THE VENDOR DANCE (THE PHYSICAL COUNT)
Dive: Foundations for C-Store Sales Associates · C-Store Center
March 14, 20262m 49s
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Show Notes
Show Notes (Dive Version)
Episode Title: The Vendor Dance: The Physical Count (Episode 77)
Episode Description: You must count every case. In this episode of Dive, Mike Hernandez explains the absolute necessity of physically verifying vendor deliveries before signing invoices.
What You Will Learn:
- The Physical Count: Why signing an invoice blindly causes immediate inventory loss.
- Refusing Damaged Goods: The procedure for deducting crushed or leaking items from the final invoice.
- Vendor Accountability: How to require vendors to remove their empty cardboard boxes from the sales floor.
- Seeing Opportunity: Mike shares his early career mindset regarding store ownership. Resources & Links:
- Download the Vendor Receiving Log: Text the word VENDOR to 956-897-9192.
- Recommended Listen: Survive: Episode 78.
Topics
convenience storec-store trainingretail operationssales associate trainingcustomer service retailstore operationsmerchandisingretail training