The New Mall: Digital, Data and Delivery
The retail world we knew before COVID-19 doesn't exist anymore. The entire landscape has changed, as has consumer behaviour. The mall of the future will require a whole new level of strategy, planning, innovation and operational adjustment. In this episode, John Stackhouse discusses how the world of retail has shifted dramatically, how consumer trends will continue to evolve in a post COVID world, and how retailers need to pivot to a “mission shopper” mindset.
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Show Notes
Retail is a massive originator of data, generating 40 terabytes per hour globally. As the industry continues to undergo unprecedented disruption, to survive and continue to thrive in today’s environment, winning retailers are using that data to understand their customers, empower their employees, create intelligent supply chains, and reinvent their business models. Jose Ribau, Executive Vice President, Digital & Innovation at Cadillac Fairview, and four guests join John Stackhouse on RBC Disruptors to explore the future of retail and how malls can compete in a post-pandemic environment.
Key Takeaways:
- The mall of the future will be built on data
- Online shopping may be here to stay, but so too, is a blended model of in-person and online experiences
- Retailers and landlords will need innovative approaches to cater to dramatically changed consumer behaviour
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