What Hospitality is with the 2022 Direct Booking Success Summit Speakers
Direct Booking Success Podcast · Jenn Boyles
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Show Notes
In September 2022, I hosted the second Direct Booking Success Summit, a three-day online summit for hosts, owners and managers in short-term rentals. It was packed with learning from top experts in the field, and today's episode is a recording of a live session I hosted with three of those experts about what hospitality is. They're all so knowledgeable and inspiring, I just had to share the conversation with you.
In this episode, you'll get to hear from Di, Bob, and Tyann. Di runs a business called Wild Harvest that offers group-exclusive teepee rentals and activities in North Yorkshire, UK. Bob is the founder of Green VR events and runs a sustainable holiday department in Italy, as well as a new platform called Enviro Rental. Tyann is the Queen of Guest Experience for Touch Stay Digital Guidebooks and owns two property management companies in the USA. I hope you enjoy the episode!
We talk about:
- Hospitality is about welcoming people into your space and making them feel comfortable
- A good host aims to over-deliver and prioritise the guest's experience
- Hospitality involves getting to know guests and finding out what they need and want
- It is important to be flexible and easygoing as a host
- Hospitality can be learned, even if it doesn't come naturally
- It is possible to provide hospitality remotely
- Hospitality involves going above and beyond for guests, even in difficult situations
- Hospitality is a significant factor in the success of a business, such as a glamping or events company
- Hosting guests can be enjoyable and rewarding
- Providing high-quality hospitality can lead to a positive reputation and repeat business
Do you want to be a guest on a future episode? Apply here: https://directbookingsuccess.com/onething
CONNECT WITH Jenn Boyles:
Website: https://directbookingsuccess.com
Facebook: https://www.facebook.com/directbookingsuccess
Instagram: https://www.instagram.com/directbookingsuccess
LinkedIn: https://www.linkedin.com/in/jennboyles
Marketing Hub Free Facebook Group: https://www.facebook.com/groups/marketinghubforholidayrentals
Direct Booking Success Summit:
https://directbookingsuccesssummit.com/
CONNECT WITH Bob Gardner:
Website: https://www.casaldeifichi.com
Linkedin: https://www.linkedin.com/in/bob-garner-%E2%93%A5%F0%9F%8C%B3-75a73727/
CONNECT WITH Di Hammill:
Website: https://www.wildharvest.org
Facebook: https://www.facebook.com/thetipifolk
Instagram: https://www.instagram.com/wildharvest_tipis_and_courses/
Linkedin: https://www.linkedin.com/in/wildharvestschool/
CONNECT WITH Tyann Marcink Hammond:
Website: https://touchstay.com
Company: bransonfamilyretreats.com
Company: missourihaus.com
Linkedin: https://www.linkedin.com/in/tyannmarcink/