Enhancing Your Vacation Rental's Guest Experience with Jacob Wedderburn-Day of Stasher
Direct Booking Success Podcast · Jenn Boyles
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Show Notes
Are you a vacation rental property manager who wants to take your guests' experiences to the next level with personalised and exceptional services?
Meet Jacob Wedderburn-Day, a savvy entrepreneur who co-founded Stasher, a brilliant solution to a common travel problem - luggage storage. With a strong background in economics and a passion for business, Jacob has used his expertise to create a platform that connects travelers with local businesses, allowing them to securely store their bags while exploring a new city. As a guest on Direct Booking Success, Jacob shares his insights on the importance of offering additional services to guests for a complete experience, and how vacation rental property managers can benefit from these services.
In this episode, you will be able to:
- Discover the advantages of Stasher for property managers and direct booking to boost business.
- Recognize the significance of providing extra services to guests, enhancing their overall experience.
- Grasp the concept of the Peak-N Rule and how it helps strike a balance between guest satisfaction and practicality.
- Learn about the perks of Stasher's insurance coverage and impact of its international growth.
‘As property managers, you probably put a lot of emphasis on that first interaction and then maybe under-appreciate how important the ending is.’ - Jacob Wedderburn-Day
Refer guests to Stasher and you’ll received a 20% commission or discount for every bag: https://stasher.com/partners
Connect with Jacob on LinkedIn: https://www.linkedin.com/in/jacob-wedderburn-day-499258111/
The key moments in this episode are:
00:00:08 - Introduction,
00:01:02 - The Idea Behind Stasher,
00:04:32 - Stasher as an Ancillary Service for Vacation Rental Owners,
00:08:33 - Parental Support and the Need for Stasher,
00:11:07 - The Importance of the Last Impression,
00:13:47 - Stasher - The Luggage Storage Solution,
00:15:02 - Balancing Guest Experience and Rules,
00:18:47 - Stasher's Coverage and Insurance,
00:21:39 - The Stasher Process for Property Managers and Guests
Show notes are available at: https://directbookingsuccess.com/podcast/
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Sign up to the Free Direct Booking Success Summit 2023: https://directbookingsuccesssummit.com/