Episode 145
The Patient Experience Revolution: How AI-Powered Contact Centers Are Transforming Patient Care
Digital Health Talks - Changemakers Focused on Fixing Healthcare · Patty Hayward, Megan Antonelli
March 18, 202539m 14s
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Show Notes
Join Patty Hayward as she reveals how AI-enabled contact centers are revolutionizing healthcare access and patient engagement. Learn how Talkdesk's technology is bridging critical communication gaps between patients and providers, while delivering more personalized care experiences through intelligent automation.
- Discover how AI-powered contact centers are solving healthcare access challenges
- Learn practical strategies for implementing automated, yet personalized patient engagement
- Understand the future of healthcare communication and its impact on patient care delivery
Patty Hayward, GM of Healthcare and Life Sciences, Talkdesk
Megan Antonelli, CEO, HealthIMPACT Live
Topics
healthcare digital transformationpatient navigationempathetic aiepic integrationpatty haywardvirtual assistantstalk deskhealthcare automationhealthcare workflow automationhealthcare aiai-powered contact centersvoice authenticationhealthcare help deskpatient journeycontact center integrationelectronic health recordshealthcare securityhealthcare communicationhealthcare technologyhealthcare personalizationrevenue cycle managementpatient schedulingpatient experiencehealthcare call centersproactive healthcarepatient billingpatient care coordinationpatient access