002 Bad News isn't like wine, it doesn't get better with time
Dialing Strangers | Overcoming your hangups and selling on the phone. · David Tester
October 24, 201632m 30s
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Show Notes
- The secrets of thank you notes on the phone.
- "Volcano Theory" - Dealing with upset customers.
- Prank call of the week.
- Bad news isn't like wine. Dealing with bad news with clients.
- Dealing with your biggest fear of picking up the phone.