Deep Dive

To combat the scourge of scams in Singapore, the Protection from Scams Bill was recently introduced in Parliament. If it is passed, the police will have powers to control the bank accounts of people who insist on transferring their money to potential scammers. But is this a necessary step? Steven Chia and Crispina Robert speak to Mark Yeo, director at Fortress Law Corporation and Dr Annabelle Chow, principal clinical psychologist at Annabelle Psychology. See omnystudio.com/listener for privacy information.

Some pet owners have had to pay five-figure sums when their pets fall seriously ill. Is the current system in need of greater scrutiny and regulation? Steven Chia and Crispina Robert speak to Dr Diana Chee, director at the Animal & Veterinary Service (AVS) and Dr Angeline Yang, a veterinarian and owner of VetMobile. See omnystudio.com/listener for privacy information.

Tech giant Grab has told its employees to return to the office five days a week starting in December. This follows other MNCs such as Amazon. Do the reasons for mandating full-time office work stand up to scrutiny? Steven Chia and Crispina Robert discuss this with guests Karen Teo, country manager for recruitment and talent firm Quess Singapore, and Dr Issac Lim, founder of Anthro Insights and lecturer at NUS Business School.See omnystudio.com/listener for privacy information.

Up to 20,000 additional certificates of entitlement (COEs) will be progressively injected across all vehicle categories from February 2025. Why is the government making this move and will this bring COE premiums down? Steven Chia and Crispina Robert speak to Walter Theseira from the Singapore University of Social Sciences and Arthur Wong, managing director of ACM Automobiles. See omnystudio.com/listener for privacy information.

More than 35,600 applications were received in the October Build-to-Order (BTO) flat sales exercise, the highest number since August 2022. A 10-year minimum occupation period, clawback rules and rental restrictions did not deter strong demand for Prime and Plus HDB flats. Steven Chia and Crispina Robert speak to Nicholas Mak, chief research officer at MOGUL.sg and Professor Sing Tien Foo from the NUS Business School.See omnystudio.com/listener for privacy information.

Cases of people falling seriously ill after eating contaminated food have been in the spotlight. Why does severe food poisoning happen and are caterers the only one to clean up their act? Steven Chia and Crispina Robert speak to Dr Richard Khaw, deputy director of the School of Applied Sciences at Nanyang Polytechnic and Chris Loh, creative director of Purple Sage and Rasel Catering.See omnystudio.com/listener for privacy information.

The latest edition of Miss Universe Singapore was made more inclusive, with a single mother and a transgender woman as contestants. But how relevant are beauty pageants? Steven Chia and Crispina Robert take a beauty deep dive with Angela Tay, managing director of ERM Singapore which organises Mrs Singapore World and Manhunt Singapore and Mrs Veronica Lee, this year's winner of Mrs Singapore World.See omnystudio.com/listener for privacy information.

In a recent viral video, a Qihua primary school student was seen being repeatedly attacked. The case is under police investigation but is bullying getting worse in Singapore? What are the causes and why are perpetrators filming their deeds? Steven Chia and Crispina Robert speak to Cheung Hoi Shan, assistant professor at the National Institute of Education, MOE master school counsellor Sean Ng and Beyond the Label ambassador Cindy Chu.See omnystudio.com/listener for privacy information.

Former transport minister S Iswaran was handed a one year sentence by Judge Vincent Hoong on five charges, including obtaining gifts as a public servant. Why did he get more than what the prosecution asked for? Head of criminal law at Quahe Woo and Palmer, Sunil Sudheesan, explains the rare move. Plus, Crispina Robert gets a firsthand account from senior journalist Koh Wan Ting who covered the court proceedings.See omnystudio.com/listener for privacy information.

The Enabling Masterplan 2030 aims to increase the employment of people with varying disabilities. What are the biggest challenges and what does it take to get more companies onboard? Steven Chia and Crispina Robert speak to Ho Geok Choo, founder and CEO of Human Capital Singapore and DG Carole Ann, a multiple amputee who works at ServLink Technology Resources.See omnystudio.com/listener for privacy information.

Bus and train fares in Singapore will go up by 10 cents per journey for adult commuters from Dec 28. How are public transport fees calculated and what is the role of government subsidies? Steven Chia and Crispina Robert get Assistant Professor Terence Fan from the Lee Kong Chian School of Business at the Singapore Management University, and Dr Raymond Ong, from the Department of Civil and Environmental Engineering at NUS to explain. See omnystudio.com/listener for privacy information.

On Tuesday (Sep 10), Singapore passed the Platform Workers Bill, which legislates stronger protections for delivery riders, private-hire car and taxi drivers. Why was legislation needed and what does this mean for customers of platforms offering services like food delivery and transportation? Yeo Wan Ling, assistant secretary-general of NTUC and Associate Professor Walter Theseira from the Singapore University of Social Sciences speak to Crispina Robert.See omnystudio.com/listener for privacy information.

Personal Mobility Aids (PMAs) are meant for those with medical conditions or who have mobility issues. But some able-bodied people use them. How much of an issue is this? PMA user Michael Kuan, founder and CEO of Project Elev8, and Florence Cheong, an Active Mobility Advisory Panel member weigh in.See omnystudio.com/listener for privacy information.

Since the announcement that Singapore's Gifted Education Programme (GEP) will be revamped to cater to more students, questions about equal distribution of resources and the added burden on teachers have come up. Steven Chia and Crispina Robert put these questions to Education Minister Chan Chun Sing and Ong Kong Hong, divisional director of curriculum planning and development at the ministry.See omnystudio.com/listener for privacy information.

Prime Minister Lawrence Wong sketched out his government's priorities in his first National Rally address, with a focus on parents, education and housing. Do the announcements show a significant shift towards a different kind of Singapore? SMU Associate Professor of Law Eugene Tan and Assistant Professor Elvin Ong from the political science department at NUS give their assessment.See omnystudio.com/listener for privacy information.

A global cybersecurity breach involving the Mobile Guardian app affected about 13,000 students from 26 secondary schools in Singapore, with devices being wiped remotely by the hacker. How are IT vendors assessed and who is responsible for ensuring backups are done? Steven Chia and Crispina Robert chat with May Chng, chief operating officer and co-founder of Flexxon, and Ken Soh, chair of SGTech Cyber Security Chapter and CEO of Athena Dynamics.See omnystudio.com/listener for privacy information.

Nothing gets Singaporeans more united or emotionally riled up than our hawker food and prices. To help alleviate cost of living pressures, all coffee shops leased from the Housing and Development Board (HDB) will need to offer budget meal options by 2026. But how do such meals affect hawkers? Steven Chia and Crispina Robert speak to Dr Teo Kay Key, research fellow at IPS Social Lab, and Fabian Lim, co-owner of JOFA Meepok, JOFA Grill and JOFA-Oji Donburi.See omnystudio.com/listener for privacy information.

News that German insurance company Allianz is planning to buy a majority stake in Income Insurance has led to sharp criticism. Questions are being asked - is Income Insurance, formerly an NTUC co-operative, prioritising profit over people? Or is it moving as all corporations do? Steven Chia and Crispina Robert speak to Professor Lawrence Loh, director of Centre for Governance and Sustainability at the NUS Business School and Eddy Cheong, CEO of Havend Pte Ltd, an insurance advisory firm.See omnystudio.com/listener for privacy information.

Health Minister Ong Ye Kung recently said that rising medical claims enabled by insurance policies are leading to an unhealthy "buffet syndrome", which in turn increases costs. Steven Chia and Crispina Robert sit down with Liaw Yit Ming, CEO of Foundation Healthcare Holdings and Christopher Tan, CEO of Providend, to break it down.See omnystudio.com/listener for privacy information.

One bad software update by cybersecurity firm CrowdStrike unleashed global chaos last week with flights cancelled, hospital systems down and banking applications going offline. How did a routine update become a full-blown crisis, and will we see more in future? Steven Chia and Crispina Robert ask Gaurav Keerthi, head of advisory and emerging business at Ensign InfoSecurity and Benjamin Ang, head of Digital Impact Research at the S Rajaratnam School of International Studies.See omnystudio.com/listener for privacy information.

A mural of a young samsui woman smoking led to weeks of discussion about the artwork and the approval process. When it comes to public art, how can artists balance creativity and regulation? Steven Chia and Crispina Robert chat with Audrey Wong, a programme leader at LASALLE College of the Arts, and artist Belinda Low.See omnystudio.com/listener for privacy information.

Singaporean Audrey Fang, who was found dead in Spain, had nominated her alleged killer to be the beneficiary of her Central Provident Fund (CPF) savings. How does the autonomy of choice balance with checks against bad intentions when it comes to CPF nominations? Steven Chia and Crispina Robert get answers from Liang Weirong, senior deputy director of nominations and accounts closure from the CPF Board, and Javern Sim, family lawyer and managing director at Populus Law Corporation.See omnystudio.com/listener for privacy information.

The taxi industry in Singapore has undergone major shifts since the rise of ride-hailing apps, with passengers swapping standing in line for confirmed rides and flat fees. Are metered taxis still relevant? Steven Chia and Crispina Robert put the questions to transport economist Walter Theseira and the general secretary of the National Taxi Association, Ban Kum Cheong.See omnystudio.com/listener for privacy information.

Singapore has reduced its waste but domestic recycling rates are falling, according to the latest data by the National Environment Agency. Why aren't more people using the blue recycling bins? When we recycle, does our waste end up being incinerated for other reasons? Steven Chia and Crispina Robert get answers from Professor Tong Yen Wah from the National University of Singapore and Tan Huileng, executive director of Zero Waste SG.See omnystudio.com/listener for privacy information.

Some passengers of SQ321 were given cash advances in light of injuries when the aircraft experienced severe turbulence. Are all airlines obliged to compensate? How are amounts decided and could you later sue for more? Lawyers Paul Ng, head of aviation at Rajah and Tann Singapore LLP, and Chooi Jing Yen from Eugene Thuraisingam LLP are guests.See omnystudio.com/listener for privacy information.

X, formerly Twitter, recently announced its official policy to allow consensual production and distribution of adult content. While the company says there are safeguards for those under 18, what impact does access to pornography online have on young people and whose job is it to deal with the consequences? Steven Chia and Crispina Robert get the facts from Tham Yuen Han, addictions specialist and executive director of WE CARE Community Services and Dr Shobha Avadhani, senior lecturer in communications and new media at the National University of SingaporeSee omnystudio.com/listener for privacy information.

Food security is a critical issue for Singapore because it imports more than 90 per cent of its produce. The 30 by 30 goal - to grow 30 per cent of food locally by 2030 - aims to mitigate this but local farming is still struggling to create a viable ecosystem. Is it cost, consumers or commitment? Steven Chia and Crispina Robert speak to Kenny Eng, a fourth-generation farmer and founder of The Local Farm, and Professor William Chen, director of the NTU Food Science and Technology Programme.See omnystudio.com/listener for privacy information.

The closure of Thambi magazine store after 80 years was met with shock and sadness. But is it unrealistic to expect heritage businesses to survive in a competitive, ever-changing world? Steven Chia and Crispina Robert speak to Singapore University of Social Sciences' Dr Lye Kit Ying and Edmond Wong, a third-generation business owner of Kim Choo Kueh Chang. Editor's Note: This episode of Deep Dive has been edited to remove an incorrect reference to how much is available in the transformation grant for heritage businesses. The cap is S$40,000. We apologise for the error.See omnystudio.com/listener for privacy information.

The Ministry of Health is looking to curb the "excessive issuance" of medical certificates (MCs), especially by telemedicine doctors, following feedback from employers and government agencies. But is there a deeper issue with an outdated system of needing proof of illness? Would a system of trust work better? Steven Chia and Crispina Robert chat with Dr Shravan Verma, co-founder & CEO of Speedoc and Christine Chan, Senior Professional at Institute for Human Resource Professionals and Chief Human Resource Officer of Nudgyt. See omnystudio.com/listener for privacy information.

Newly appointed Prime Minister Lawrence Wong announced his Cabinet line-up ahead of his inauguration. Why didn't he pick a 4G peer as his deputy? And what is the PAP's game plan as it heads into the next General Election? Assistant Professor Walid Jumblatt and Zulkifli Baharudin, former Nominated Member of Parliament, tell Steven Chia and Crispina Robert that the moves are strategic.See omnystudio.com/listener for privacy information.

The recent accident in Tampines which killed two people has raised questions about Singapore's driving culture. Speeding, beating red lights and drink driving are still stubborn issues. Bernard Tay, chairman of the Singapore Road Safety Council and Julian Kho, general manager at Sgcarmart tell Steven Chia and Crispina Robert what needs to change.See omnystudio.com/listener for privacy information.

In our second part on the issue of falling fertility rates in Singapore, Minister Indranee Rajah gives Steven Chia and Crispina Robert an inside look at why the financial incentives matter and what else might help. Business owner and father of three, Mark Lee, gives his input too.See omnystudio.com/listener for privacy information.

Singapore’s total fertility rate has fallen to a historic low of 0.97. Citizens aren’t having enough children to sustain population numbers and all the money spent to encourage procreation doesn’t seem to work. Steven Chia and Crispina Robert talk about what’s causing the decline with Dr Norman Li, psychology professor at the Singapore Management University, and mother of one, Holly Fang.See omnystudio.com/listener for privacy information.

Come Dec 1, all companies in Singapore must have a process in place when their staff ask for formal flexible work arrangements. This has become a major talking point centred around balancing business realities and employee needs. Steven Chia and Crispina Robert cut through the weeds with Gan Siow Huang, Minister of State for Manpower and Education, Aslam Sardar, CEO of the Institute for Human Resource Professionals and Tan Wan Ting, founder and CEO of digital marketing agency Weave Asia.See omnystudio.com/listener for privacy information.

In this first episode of a brand-new CNA podcast called Deep Dive, hosts Steven Chia and Crispina Robert talk sports. How has the Singapore sporting infrastructure changed since Joseph Schooling won gold in 2016? Former national swimmer Mark Chay and CEO of Sport Singapore Alan Goh are guests. Previously called Heart of the Matter, Deep Dive is now hosted by Steven Chia and Crispina Robert.See omnystudio.com/listener for privacy information.

Your favourite news podcast Heart of the Matter returns for a new season with a brand new look and sound. Called Deep Dive and hosted by Steven Chia and Crispina Robert, the podcast continues to give fresh perspectives on the hottest news.See omnystudio.com/listener for privacy information.

Australia is the latest country to propose legislation around the right for workers to disconnect after office hours. Changing work patterns and 24/7 availability have produced issues like burnout. But would legislation create more problems for companies or could this effect an important shift in Singapore’s work culture? Steven Chia moderates the discussion with Raj Joshua Thomas, a lawyer and nominated member of Parliament, Dr Brandon Koh, an organisational psychologist at the Singapore University of Social Sciences and Dr Jaclyn Lee, chief human resources officer at Certis Group.See omnystudio.com/listener for privacy information.

Feedback on littering offences has increased, and rat-related problems are on the rise. Coffee shop toilets continue to rate poorly. Will plans to increase surveillance and name and shame litterbugs work? How long can Singapore rely on an army of cleaners? Steven Chia speaks to Andrew Khng, chairman of the Public Hygiene Council, Dr Serene Koh, director of The Behavioural Insights Team; and Rosie Ching, Principal Lecturer of Statistics from the Singapore Management University.See omnystudio.com/listener for privacy information.

Character and Citizenship Education (CCE) lessons in Singapore schools came under public scrutiny recently because of discussions on the Israel-Hamas war. How can contentious issues be discussed in classrooms and what skills do teachers need to navigate children in an increasingly polarised world? Steven Chia explores this with Dr Thavam Kanagaratnam, master specialist at the CCE branch of the Education Ministry, Philibert Leow, principal of Jurongville Secondary School and clinical psychologist Dr Annabelle Chow.See omnystudio.com/listener for privacy information.

Some of the first batch of residents who moved into Singapore's newest HDB town have complained of lack of shops, poor internet connection, condensation issues with the centralized cooling system - the first of its kind in a residential estate. Are teething problems to be expected when building a new town or have buyers' expectations changed? Woo Jun Jie from the Lee Kuan Yew School of Public Policy at the National University of Singapore, and Nicholas Mak, a real estate analyst, discuss with Steven Chia.See omnystudio.com/listener for privacy information.

It was recently announced that casual racism allegations will be investigated as disciplinary breaches in the police force. But are guidelines always so clear cut? Where are the grey areas and how can organisations deal with it? Dr Mathew Mathews, head of the Institute of Policy Studies Social Lab, Aamir Bana, an undergraduate at Yale-NUS College and Jerviel Lim, head of people and culture at Tatsu Works have an honest conversation about how we should deal with casual racism in our society and workplaces.See omnystudio.com/listener for privacy information.

There’s been a worrying rise in the number of young people arrested for drug abuse, with the youngest just 14 years old, says the Central Narcotics Bureau. Despite Singapore’s zero tolerance on drugs and years of intensive messaging, liberal attitudes among young people appear to be stubbornly sticky, with cannabis the choice of drug. How should anti-drug messaging be tailored better to suit a generation that’s consuming a largely social media diet? Otelli Edwards finds out from Dr Lambert Low, deputy chief of the department of addiction medicine in the Institute of Mental Health, Ravindran Nagalingam, board member at the National Council Against Drug Abuse and Tham Yuen Han, clinical director at WE CARE Community Services.See omnystudio.com/listener for privacy information.

From significant top-ups to SkillsFuture credits to ITE students getting incentives to upskill, Budget 2024 is a shift in the kind of society the new fourth generation, or 4G, leadership wants to shape. Steven Chia gets views from Terence Ho, associate professor at Lee Kuan Yew School of Public Policy and Professor Lawrence Loh, director of Centre for Governance and Sustainability, National University of Singapore. See omnystudio.com/listener for privacy information.

The number of retrenchments went up in 2023 and workers are facing the brunt of a more volatile business environment. What kind of help do workers need? And what's on their Budget 2024 wishlist? Steven Chia speaks to Cheng Hing-Nan, lead coach at Workforce Singapore, Gerald Tan, projects director at Avodah Solutions and Lai Yong Liang, an urban farmer with Grobrix.See omnystudio.com/listener for privacy information.

Out of 81 countries, 15-year-olds in Singapore topped the Pisa table in reading, math and science. But how important are these metrics in a world where social and creative skills have become critical and artificial intelligence is taking centre stage? Steven Chia gets answers from Liew Wei Li, director-general of education at the Ministry of Education, associate professor Jason Tan from the National Institute of Education, and parent of two and lecturer, Ian Tan. See omnystudio.com/listener for privacy information.

E-commerce giant Lazada’s retrenchment exercise resulted in criticism of how it was handled, including its lack of consultation with the union. But what role can unions play when companies need to let employees go and what happens when employers don’t fulfill their tripartite obligations? Steven Chia sits down with Patrick Tay, assistant secretary-general of the National Trades Union Congress and Sim Gim Guan, executive director of the Singapore National Employers Federation. See omnystudio.com/listener for privacy information.

Commuters have expressed frustration since the Land Transport Authority announced that EZ-Link and NETS FlashPay cards cannot be used on buses and trains from June. Why is there a shift to the SimplyGo system? What is the difference in payment types? And what could the authorities do better to communicate the change? Steven Chia gets answers from Sumit Agarwal, professor at the School of Business at the National University of Singapore and Walter Theseira, who heads the urban transportation programme at the Singapore University of Social Sciences.See omnystudio.com/listener for privacy information.

Patients have reported waiting for days to get a bed at a public hospital. Health experts say the biggest reason is that there are issues transiting to proper care after discharge. Otelli Edwards speaks to public health specialist Dr Jeremy Lim, Duke-NUS Medical School's Dr David Matchar and Jeremy Lee, assistant chief operating officer at the National University Hospital. See omnystudio.com/listener for privacy information.

In the last of our top three episodes from the archives, we look at the scourge of scams in Singapore. With increasing sophistication from the fraudsters, is public education enough? Should banks pay for some of the losses? If so, how can liability be fairly decided? Steven Chia speaks to Jansen Chow, co-head of fraud, asset recovery and investigations practice at Rajah & Tann law firm, Assistant Professor Nydia Remolina, from the Singapore Management University’s Yong Pung How School of Law and Ho Geer How, whose mother lost over S$190,000 to a scam.See omnystudio.com/listener for privacy information.

In the second of our top three episodes from the archives, we explore how bad actors operate in money laundering crimes. How do property agents and bank staff separate a legitimate transaction from a shady one? And what makes this type of crime especially tough to crack down on? Steven Chia speaks to Adam Maniam, director of dispute resolution at law firm Drew and Napier, Associate Professor Soh Kee Hean from the Singapore University of Social Sciences and former director of the CPIB, and Fabrizio Fioroni, adviser on anti-money laundering/counter financing of terrorism at the United Nations Office on Drugs and Crime.See omnystudio.com/listener for privacy information.