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Where Have All Your Agents Gone? Practical Tips for Optimizing Your Remote Workforce with Jill Blankenship, CEO of Frontline Group LLC
Episode 10

Where Have All Your Agents Gone? Practical Tips for Optimizing Your Remote Workforce with Jill Blankenship, CEO of Frontline Group LLC

The pandemic has changed the way we work. If you are managing a hybrid workforce, you need to think of it as remote. Treating employees consistently no matter where they are is essential.

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

September 28, 20218m 34s

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Show Notes

The pandemic has changed the way we work. If you are managing a hybrid workforce, you need to think of it as remote. Treating employees consistently no matter where they are is essential.