Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
Katie Bowden is the Service Design and Delivery Director of Nexa, an Australian customer experience company that specialises in delivering innovative solutions when streamlining the customer journey. In this episode we talk about patient journeys within the healthcare industry, as well as exploring the importance of service design for improving the patient experience.
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