Ubong Nkanta: Is Your CX Strategy Mature Enough?
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
Audio is streamed directly from the publisher (mcdn.podbean.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Nigeria is currently undergoing a tumultuous time with the introduction of a new currency and a governmental push towards a cashless society. This environment has created all kinds of financial pain points for customers, thus calling for greater understanding and maturity of CX.
Ubong Nkanta, Global Head of Customer Experience Governance for one of Nigeria's top 4 leading banks, shares his insights on the situation and explores the idea of CX maturity, in Episode 86 of the CX Insider Podcast.
Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Ubong - https://www.linkedin.com/in/ubong-nkanta/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Thank you to our sponsor - https://www.acftechnologies.com