The next-gen branch experience part 1 (RBR BT20)
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
A conversation with Greg, Valentina and Louis about the evolution of banking, and the new branch experience post COVID.
01:28 - Where does branch banking stand in 2020. | 04:00 - Addressing the consumer confidence gap. | 06:02 - The next generation of branches. | 09:33 - How does the younger generation bank. | 15:55 - How important are happy customers. | 19:10 - Designing next gen branches for a fun expereince. | 21:25 - Leveraging events to add value to the CX & Facilitating customer centric branches.