Episode 26
The future of retail
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
October 21, 202025m 6s
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Show Notes
Introducing Valentina (new co-host), and some interesting conversations and stories about how retail is evolving thanks to our favourite coronavirus.
02:00 - Video shopping | 07:45 - Retail at the moment | 10:42 - Will video shopping channels be accepted? | 13:40 - WBR's Future stores | 19:54 - Traditional retail vs. modern problems | 23:49 - Captain powerpoint