Episode 74
The Formula for Great Customer Service, With Sham Aziz
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
August 16, 202233m 20s
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Show Notes
Sham Aziz, Head of Customer Service at Selfridges, joined Adam and Valentina to talk about his formula for great customer service. We dive into the latest tech trends, customer personas and brand equity. Sham provides his honest opinion on artificial intelligence and channel shifting.
Connect with Sham - https://www.linkedin.com/in/shamasaziz/