Episode 109
Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
April 30, 202438m 28s
Audio is streamed directly from the publisher (mcdn.podbean.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode!
Connect with Sham - https://www.linkedin.com/in/shamasaziz/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Connect with Sham - https://www.linkedin.com/in/shamasaziz/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.