Neuromarketing: the new way to enhance customer experience, with Terry Wu
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
Terry Wu, a neuromarketing specialist and neuroscientist, gives us a brief introduction to the science of neuromarketing and tells us how brands use neuromarketing insights to improve customer experience.
Connect with Terry Wu on Linkedin - https://www.linkedin.com/in/neuromarketingservices/
For more information about his work, visit https://www.neuromarketingservices.com/
https://www.WhyTheBrainFollows.com/
Watch Terry Wu's TED Talk on Neuromarketing https://www.youtube.com/watch?v=UEtE-el6KKs
01:27 - Terry's career journey from neuroscience to marketing I 03:05 - The difference between neuromarketing and traditional marketing I 05:45 - Rational vs. emotional customer I 08:33 - Compulsive buying behaviour and its causes I 12:09 - Live stream as a new channel I 13:50 - The irrational customer and decision-making I 18:52 - Amazon using neuromarketing tools to improve CX I 24:42 - Free will in consumer behaviour I 26:34 - Facilitating better CX for the ageing population I 28:12 - Using technology to reduce decision anxiety