"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
In this episode, we sit down with Janet Xinyi Guo, a leading expert in data management and digital transformation at Lloyds. With over 7 years of experience driving one of the UK’s largest digital transformation programs, Janet brings deep insights into the intersection of AI, data ethics, and responsible data usage.
Content:
00:00 – Introduction
03:15 – What is Data Ethics?
06:40 – The Role of AI
10:20 – Responsible AI
14:05 – Data Centralisation
17:30 – Data Storage
21:10 – Enhancing Customer Experience
24:45 – Surfacing the Right Data
28:20 – Navigating Regulations like GDPR