Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
Marc Montagne is the Head of Digital Marketing and eCommerce for one of the oldest luxury watchmakers in Europe, Vacheron Constantin. In this episode, we hear about the unique selling environments of luxury watches, how the industry has been impacted by recent trends, and why intimacy is crucial to the customer experience. Watch this space!
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Marc's Book - Invest in Watches: The Art of Watch Collecting
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