Episode 28
Karen Clinkard on employAGILITY and using data to improve CX
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
November 3, 202036m 39s
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Show Notes
An entertaining reunion for Greg with his former lecturer, Some great advice for career oriented students, and CX insights from the brilliant Karen Clinkard.
01:26 - Overview of employagility. | 07:16 - The value of social capital/networks. | 15:21 - How does student projects help organisations. | 26:20 - Data's role in CX. | 32:43 - Advice for CX leaders