Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation & customer experience management. In this episode, we discuss the major problems in customer education within the financial sector & the reasons this could create failure demand. We also discuss consumer duty & regulations that banks must comply with. Will these regulations harm innovations? We also ask the question: Do you understand how your finance works?
Connect with Andrew - https://www.linkedin.com/in/andrew-n-stevens/
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