Howard Brown on the new retail banking experience
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
TV & media personality Howard Brown joins us as we talk about his story, from studying music to becoming a brand ambassador for some big names in the financial industry. We also chat about the transformation of high street banking and what's important for the customers of today, which from Howard is really interesting - as he has always had a boots on the ground perspective when it comes to customer service.
Howard's site - https://www.spotlight.com/2934-1274-1289
01:58 Howard's story | 06:43 The changes in banking over the years | 08:42 Has the transformation of the high street influenced banking? | 09:37 Banks revolving the local community | 11:05 Multi-skilled bank employees | 13:32 What's important to the customer of today? | 14:41 Advice to decision makers | 17:27 Banks using spaces for events | 18:55 Banks are now more than just a financial service | 21:07 What's next for Howard