Episode 52
How to Scale Your Customer Experience, With Ben Segal
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
July 26, 202119m 24s
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Show Notes
Ben Segal, Senior Director of CX at Pair Eyewear, shares the CX story of Freshly, a NY-based meal delivery company. Building a CX program from zero in a hyper-growth company is a tough challenge. Ben describes what he did to achieve a successful outcome and what he is doing differently at Pair Eyewear.
Connect with Ben on LinkedIn - https://www.linkedin.com/in/benjaminwsegal777/