How to Personalise the In-Store Experience, with Richard Kelly
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
In the last episode of our retail miniseries, we focus on the shopfitting industry and its current technology trends enhancing in-store CX. Valentina, Adam and Richard Kelly, an account manager from ARNO Group, touch on the benefit of negative customer feedback and later dive into the shoppers' changing habits during the pandemic.
Connect with Richard Kelly on LinkedIn - https://www.linkedin.com/in/richard-kelly-23913754/
Find out more information about ARNO Group - https://www.arno-online.co.uk/
01:00 - the importance of customer feedback I 06:42 - the shopfitting industry during COVID-19 pandemic I 14:33 - technology improving in-store CX I 19:58 - creating a personalized experience in car dealerships I 23:35 - advice to future CX leaders