Episode 59
How to Build Customer Loyalty, With Paula Thomas
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
November 15, 202124m 49s
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Show Notes
Paula Thomas, a customer loyalty expert and the podcast host of Let's Talk Loyalty, talks about the dos and don'ts when building loyalty programs. We discuss the latest Bond Loyalty Report, which introduced a new metric to predict customer spending. Greg and Paula share their favourite loyalty programs implemented by famous coffee makers.
Find out more about Paula: https://letstalkloyalty.com/