Episode 69
How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
May 25, 202223m 17s
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Show Notes
What is the future of work? How will AI impact frontline workers in the public sector? Dr Stephen Jeffares from the University of Birmingham asked public sector workers what they think of digital technology and artificial intelligence. And it's really interesting.
Read more about Stephen's research - https://link.springer.com/book/10.1007/978-3-030-54084-5