Episode 61
How Can Traditional Banks Compete With Digital Challengers? With Bruno Pešec
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
January 10, 202231m 53s
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Show Notes
This is not an easy question. Greg and Valentina interviewed Bruno Pešec, a business consultant, and compared the most significant obstructions traditional banks face on the journey of digitalization. Bruno talks in detail about the common causes for digital dropouts, the emphasis on psychological safety, and why traditional banks have lower customer satisfaction than their digital rivals.
Check out Bruno’s website https://www.pesec.no/