Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
DNB is the largest bank in Norway, with over 2 billion USD in revenue last year. As their Head of Digital Customer Experience, Henriette Paus knows exactly how to modernise the customer journey for the digital age, and how to satisfy a rapidly changing market. In this episode, she shows us.
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