Has Customer Obsession Gone Too Far? With Steve Anderson
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
Steve Anderson, an expert in strategic risk and business growth, professional speaker and author of the Bezos Letters: 14 Principles to Grow your Business like Amazon. The principles were originally extracted from Bezos’s annual letters to shareholders, further analysed and split into 14 different principles which create repeatable growth cycles. Some of the principles are explained in detail in the episode. Did Amazon become the most customer-centric business in the world at the expense of their employee experience? This book is a must-read for every business major.
For more information visit https://thebezosletters.com/