Dominik Olejko (H&M): ChatGPT and the Retail Revolution
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
With 15 years of industry experience, Dominik Olejko is the Head of Customer Insights and Engagement for H&M in Eastern Europe. The global clothing retailer is constantly innovating their customer journeys with the latest technologies and both ChatGPT and the Metaverse are no exceptions. In this episode, Dominik explores the risks and benefits of rising AI tools, and how they may shape retail in the years to come.
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