Episode 79
Customer Habits and Banking Biases, With Andrei Calin
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
November 7, 202243m 48s
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Show Notes
BCR, the second-largest bank in Romania, is striving to optimise customer experience in a post-COVID era - when many customers are returning to physical services over the convenience of digital. Andrei Calin, Head of BCR's Customer Experience, discusses this shift and explores why researching consumer psychology could be the key to mastering CX in banking.
Connect with Andrei - https://www.linkedin.com/in/andrei-calin/