Episode 134
"by 2030 banking will be proactive"-W/Monika Kashyap (HSBC) EP132
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
February 2, 202632m 22s
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Show Notes
In this episode of CX Insider, we’re joined by Monika Kashyap (HSBC) to explore how augmented AI helps teams make better decisions—and why, by 2030, commercial banking will be more proactive and personal than ever. We dig into AI-led omnichannel journeys, real-time personalisation, and what it takes to move from reactive service to proactive, value-adding CX.