An Introduction to AI in Customer Feedback (Part 2)
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Show Notes
Fabrice Martin joined the second episode dedicated to artificial intelligence in customer feedback analysis. Valentina and Simon speculate why the traditional methodologies of collecting customer feedback sometimes fail to bring actionable insights. They also address the big question: Will AI make humans redundant?
Connect with Fabrice Martin on LinkedIn - https://www.linkedin.com/in/martinfabrice/
Find out more about Clarabridge - https://www.clarabridge.com/
I 01:20 - Introduction of Fabrice Martin I 04:14 - How does semantic analysis work? I 06:48 - Traditional methods of collecting feedback are failing I 18:03 - Can AI be biased? I 20:58 - Artificial Intelligence vs. Human Intelligence I 24:55 - Advice for CX leaders