Episode 54
The secrets behind Flybuys' 25 years of success
Customer Experience Leaders · RateIt
November 9, 202052m 35s
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Show Notes
Rosemary Martin is the Chief Customer Officer for Flybuys, the most popular customer rewards programme in Australia. In this interview, Rosemary discusses valuable customer insights Flybuys has gained throughout their twenty-five years of existence, and how the customer experience and the features Flybuys offers have changed during the pandemic.
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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.