Episode 25
The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger
Customer Experience Leaders · RateIt
August 6, 201828m 7s
Audio is streamed directly from the publisher (traffic.omny.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Steven Czeiger is the Managing Director of Sunlite Mitre 10 - a chain of hardware stores that is dedicated to providing exceptional customer experiences. In this episode Steven will share his tips for hiring great people who have a service mindset, and how to make sure you give customers a great experience in a retail environment.
Resources mentioned:
- Elephant Journal (website)
Key takeaways (starts at 22:31):
- Have an obsession with hiring the right people.
- Highlight staff who go above and beyond.
- Use customer feedback as part of your daily business.
- Invest in ‘Wow’ experiences even if you can’t see an immediate ROI.
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.