Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto
Customer Experience Leaders · RateIt
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Show Notes
Michael Gigliuto is an engineer with Impact, a leading traffic and transport engineering consultancy that designs transport experiences for their customers. In this episode, we discuss everyone's favourite topic—parking—and how the overall design of a carpark can change the customer experience. We also talk about how some of the best design decisions counterintuitively might not be appreciated by users.
Resources mentioned:
- Urban maths: car park mayhem (research paper), published in Mathematics Today by A Townie.
Key takeaways (starts at 22:39):
- Have key stakeholders come together at the start of a project
- Be careful of the incentives you give staff or customers
- Think outside of the box for the best outcome
- Think about all the roles a customer has in their journey
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.