Episode 19
CX lessons from big pharma: "Educate, don't sell." | Parry Branding Group, President and Chief Branding Officer, Vince Parry
Customer Experience Leaders · RateIt
May 14, 201837m 33s
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Show Notes
Vince Parry is a veteran of the healthcare industry and is the President and Chief Branding Officer of the Parry Branding Group. He’s an expert on building healthcare brands and in this interview shares his tips for building engaging brands that connect with customers on a deep, personal level.
Resources mentioned:
- Identity Crisis (book), by Vince Parry
Key takeaways (starts at 30:48):
- Ensure that your employees feel great as they’re part of the transaction
- Lead the customer journey with education
- Think about how you can have a series of conversations with your customers
- Listen to what your customers have to say
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.