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3 Steps to Handle Any Difficult Conversation & Negotiate With Confidence with Kwame Christian
Episode 570

3 Steps to Handle Any Difficult Conversation & Negotiate With Confidence with Kwame Christian

Creating Confidence with Heather Monahan · Heather Monahan | YAP Media

November 4, 202546m 1s

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Show Notes

Hard conversation on your calendar? Breathe! You’ve got a playbook now. In this episode, negotiation expert Kwame Christian shares how to stay calm under pressure, be heard without getting heated, and turn conflict into collaboration. We break down the 3-step Compassionate Curiosity method, the empathy loop that makes people feel understood, and how to find the leverage you’re missing. Get ready to learn scripts and mindset shifts you can use at work, at home, and anywhere stakes feel high.


In This Episode, You Will Learn

  • The 3-STEP COMPASSIONATE CURIOSITY FRAMEWORK to handle any hard conversation.

  • How to ACKNOWLEDGE & VALIDATE EMOTIONS to lower the emotional temperature.

  • The OPEN-ENDED QUESTIONS that build rapport.

  • How to see the OPPORTUNITY overshadowed by the power element.

  • How to SHIFT from EGOCENTRIC to EMPATHETIC PERSUASION so your message lands.

  • The EMPATHY LOOP that makes people feel heard.


Resources + Links

  • Listen to Kwame’s podcast HERE
  • Learn more about Kwame HERE
  • Grab your copy of Kwame’s book How to Have Difficult Conversations About Race HERE


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