Virgin Voyages President & CEO Tom McAlpin asks: Do you know the gap in your customers' experience that they are missing?
Audio is streamed directly from the publisher (traffic.libsyn.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Ep. 146: Wrestling shaped this founding member of the Disney Cruise Line who rose to President. When I first met Tom, he handed me the coolest business card I had ever seen. He was the chief executive of a 1-ship cruise line called The World. The business card he handed me let me know I was talking the President of The World.
Today as CEO of Virgin Voyages, he leads a world-class team in all elements of ship design, sailor experience, construction, crew, safety, operations and service delivery.
Our BONUS RESOURCE for this episode includes fill-in-the-blank notes and reflection questions. Click here to download the bonus resource.
If these lessons resonated with you, connect with me and my team at maxwellleadership.com/don and together we can next-level your company culture!
Special thanks to Davd Beira and Ethan Salzberg for making this episode possible.